Lead Change Blog

APRIL 1, 2016

” Following graduate school and the military (including a tour of duty as an infantry unit commander in Viet Nam) Chip was director of management and organizational development for NCNB (now Bank of America). Getting a book endorsement from Seth Godin. ” As for advice he would give, he believes schools should teach ethics.

Levitt 150

Levitt Godin Customer Loyalty Airlines 150

Lead on Purpose

MARCH 30, 2010

He discusses the concept of building a trust account, which is similar to a bank account. Trust is key to understanding your customers and your market. This focus has come primarily from reading The Speed of Trust by Stephen M.R. The ‘balance’ in the account reflects the amount of trust you have at any given time. .

Covey 265

Covey Loyalty Ethics Taylorism 265

N2Growth Blog

NOVEMBER 10, 2010

Bold and bombastic does not, in my opinion, mean leadership – we have so many of these aggressive people in power today and all they do is yak, yak, yak and fill their bank accounts. I am always so refreshed by the centrality of ethics, doing the right thing, and people as capital – in your work! Great insights Susan.

Blog 387

Blog Learning-by-Doing CEO Strategy 387