Harvard Business Review

MAY 15, 2012

To stay competitive, organizations need to continually find opportunities for innovation in key processes such as customer service and product development, and adoption of a new process almost always requires the implementation of new information technology. Hammer's thinking was very powerful, but I'd challenge that last point.

Process 11

Process Innovation Hammer Resistance 11

Harvard Business Review

SEPTEMBER 10, 2014

Instead, smart organizations are driving analytics to an even deeper level within business processes— to make real-time operational decisions , on a daily basis. These operational analytics are embedded, prescriptive, automated, and run at scale to directly drive business decisions. Centuries ago everything was manufactured by hand.

Hammer 8

Hammer Company Operations Information Technology 8

Harvard Business Review

SEPTEMBER 10, 2014

Instead, smart organizations are driving analytics to an even deeper level within business processes— to make real-time operational decisions , on a daily basis. These operational analytics are embedded, prescriptive, automated, and run at scale to directly drive business decisions.

Hammer 8

Hammer Company Operations Process 8

Harvard Business Review

SEPTEMBER 16, 2014

Noble: Economies and business operate in very complex systems. I think a lot more investment decisions will have considerations about impact and the transparency and accountability that comes with technology and social media is going to propel that. Noble: It’s not going to be that all investing is impact investing.

Insurance 8

Insurance Bond Hedge Bottom-up 8