HR Digest

NOVEMBER 9, 2021

What excites me about S&B at Audible is that we work to improve the lives of those without privilege in the cities and countries in which we operate, because Audible seeks to exemplify what a company can mean beyond what it does. We believe in giving people a chance, and we work to make this so, particularly in the urban core.

Diversity 52

Diversity Katz Learning-by-Doing Globalization 52

HR Digest

NOVEMBER 9, 2021

What excites me about S&B at Audible is that we work to improve the lives of those without privilege in the cities and countries in which we operate, because Audible seeks to exemplify what a company can mean beyond what it does. We believe in giving people a chance, and we work to make this so, particularly in the urban core.

Diversity 52

Diversity Katz Learning-by-Doing Globalization 52

Harvard Business Review

NOVEMBER 7, 2011

This blog was written with Jay Terwilliger and Mark Sebell, managing partners at Creative Realities , a Boston-based innovation management collaborative. But did you ever see it as the central metaphor for what truly innovative organizations must do? So, we shelved the idea. And I made that decision. Easier said than done!

CEO 11

CEO Net Present Value Banking Metrics 11

Harvard Business Review

OCTOBER 25, 2018

To analyze the superstar dynamics of firms, our metric was economic profit, a measure of a firm’s profit above and beyond opportunity cost. (To The top 10% of the firms we analyzed — the superstars by our metric — create 80% of all the economic value, meaning they account for 80% of economic profits.

Industry 9

Industry Company GDP Bottom-up 9

Harvard Business Review

JUNE 8, 2018

Since then, we interviewed several chief financial officers (CFOs) of leading technology companies and senior analysts of investment banks who follow technology companies. CFOs of these companies themselves admit that they cannot justify their market capitalizations based on traditional metrics.

Report 8

Report GAAP Net Present Value CFO 8

Harvard Business Review

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely. In an experiment, we approached the call center of a bank’s consumer loans business.

Organization 9

Organization Tactics Call Center Metrics 9

Harvard Business Review

JULY 14, 2016

Since then, WeChat has been constantly launching new services, from mobile payments to booking doctor appointments, from police reporting to taxi hailing, from video conferencing to mobile banking services. ” Rule #2: Find a balance between derivative products, platform upgrades, and breakthrough innovation.

Productivity 8

Productivity Products Company Metrics 8

Harvard Business Review

SEPTEMBER 13, 2012

Slowly but surely, as the little database grew bigger and bigger, the manager would wedge the cost into her operating budget. It's just that they're often busy doing what they've always done, maintaining operational systems while reacting to the demands of an increasingly tech-savvy user community.

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

AUGUST 7, 2018

Once it adopted the six-step method, these outcomes were identified as “reducing employee turnover and increasing productivity and innovation.” ” Metrics were developed to monitor these, and targets were set before moving on. This dynamic perspective encourages openness, innovation and a preparedness to change.

Strategic Planning 14

Strategic Planning Planning Document Airlines 14

Harvard Business Review

DECEMBER 19, 2012

Customer care is often an operations function, but given its impact on customer experience, brand advocacy, and sales, companies should consider developing new reporting structures and governance processes that bridge operations, marketing, and the business units. The metrics. The Social Solution to Innovation Challenges.

Balanced Scorecard 8

Balanced Scorecard McKinsey Media Metrics 8

Harvard Business Review

NOVEMBER 25, 2013

What happens to innovation and segmentation when serious organizations are challenged to assimilate and integrate 10X, 100X or 1000X more information about customers, clients, prospects and leads? That’s not good because Big Data promises to redefine the fundamentals of the 80/20 rule. From Data to Action An HBR Insight Center.

Due Diligence 10

Due Diligence KPI Loyalty Information Technology 10

Harvard Business Review

JULY 19, 2017

Many companies are attempting a radical — and often rapid — shift from hierarchical structures to more agile environments, in order to operate at the speed required by today’s competitive marketplace. This takes time. Create small, talent-rich teams working outside the hierarchy to address your most important priorities.

Agility 8

Agility White Paper How To Metrics 8

Harvard Business Review

AUGUST 5, 2014

Talk about how complex marketing has become is very much in vogue, but there’s much less discussion about the operational (and diplomatic) muscle CMOs need in order to get things done. Those steps helped the bank drive up loan volumes, a tangible bump the CMO could point to in discussions with other leaders.

P&L 8

P&L Banking Marketing Call Center 8

Harvard Business Review

JANUARY 18, 2016

The prospect of urban innovation excites the imagination. The messy truth is that cities are not the same, and even the most innovative approach can never achieve universal impact. The opportunities to innovate will differ greatly by segment. Yelp, Zillow, and Trip Advisor are examples of innovations in this context.

Real Estate 8

Real Estate Entrepreneur Finance Innovation 8

Harvard Business Review

DECEMBER 22, 2010

The Nike Foundation also leans on its expertise in innovation and scale to find solutions to poverty, while keeping its operations separate from the business. Day says, "we have been able to use the best of our Nike DNA, but have the freedom to operate as an independent force for change in the development sector.

Core Competence 15

Core Competence Market Segmentation Globalization Reputation 15

Miles Anthony Smith

NOVEMBER 7, 2019

Siege Media stands out from the rest by innovating the way they create their content. TopRank Marketing TopRank Marketing has been doing innovative and impactful work with interactive content and B2B influencers for huge brands like SAP, Dell, LinkedIn, 3M, and Oracle for over 18 years. In some cases, they stand to gain the most. (No

Marketing 105

Marketing Content Audience Brand 105

Harvard Business Review

MAY 8, 2012

This week, Microsoft is announcing an unusual initiative that it hopes will change how the company operates: an internal fee on carbon. As Microsoft takes on more of its customers' operations through cloud-based services, reliance on the utility grid creates real operational and price risk (from outages and volatile prices).

Price 12

Price P&L White Paper Energy 12

Harvard Business Review

MARCH 8, 2018

Imagining the same ad for a healthcare provider in 2018, even an innovative provider, is a stretch. Like banks, airlines, and retailers, health care providers will need to offer an easy, digital front-end experience to their customers. Insight Center. Health Care’s New Frontier. Sponsored by Optum.

Health Care 8

Health Care Retail Strategy Licensing 8

Harvard Business Review

OCTOBER 14, 2013

Clearly one reason is remittances: according to the World Bank, over $400 billion was sent back to developing countries in 2012. It is important to define the right metrics and measure them steadfastly. It is important that these reward incentives are aligned with the right performance metrics. Why does the diaspora matter?

Marketing 8

Marketing Strategy Metrics Incentives 8

Harvard Business Review

OCTOBER 17, 2013

As we in the United States juggle major structural and operational changes and try to secure our financial systems as revenues fall, we must keep our promise of safety and high quality to every patient, every time. They communicate the necessity of understanding quality as a living, changing thing, not as a static metric.

Crisis 8

Crisis Health Care Quality Welch 8

Harvard Business Review

NOVEMBER 6, 2018

For example, a recently proposed Indian government policy on e-commerce and a similar order from the country’s central bank seeks to prohibit data on Indian e-commerce consumers from being stored outside India. Both China and India are key contributors to the world’s growing middle class.

Airlines 8

Airlines Technology Objective Policies 8

Harvard Business Review

OCTOBER 1, 2018

Like digital platforms, social media, martech, fintech, and numerous other innovations, the spoils of blockchain may go to early adopters who commit to ruthless innovation. On top of that, being able to cut intermediaries and connect directly the banks of both ends of each transaction can avoid most cross-border fees.

Marketing 8

Marketing Advertising Technology Content 8

Harvard Business Review

OCTOBER 29, 2012

As part of our research, we partnered with the World Bank to offer manufacturers in Tarapur, India, the opportunity to participate in an experiment. and then devising metrics for monitoring progress over the short and long terms. A Brief History of Inventing Innovation. percentage-point-higher annual sales-growth rate.

Management 8

Management Benchmarking Short-term Incentives 8

Harvard Business Review

JULY 6, 2018

Advocates for rapid technology adoption often argue that humans are no better at explaining decisions than machines, and so we should table the question to accelerate innovation. If you search around the internet, you’ll find that most writing about algorithmic explainability falls into two camps.

Compliance 8

Compliance Document System Learning-by-Doing 8

Harvard Business Review

SEPTEMBER 16, 2014

Or you could try to take advantage of limitations in conventional financial metrics to get higher long-run returns by focusing on sustainability and social good. Noble: Economies and business operate in very complex systems. Or you could participate in projects financed in part by conventional investors and in part by non-profits.

Insurance 8

Insurance Bond Hedge Bottom-up 8