Harvard Business Review

JUNE 12, 2015

The CEO knew I was a fan of passion-fueled innovation and thought he had a story I’d find inspiring, hence the call. By most of these metrics, the care compared well with others in the industry — but this wasn’t showing up in the overall satisfaction scores. A year earlier he had taken up his new post at Lakeland.

Innovation 8

Innovation CEO Benchmarking Airlines 8

Harvard Business Review

JUNE 8, 2018

Since then, we interviewed several chief financial officers (CFOs) of leading technology companies and senior analysts of investment banks who follow technology companies. CFOs of these companies themselves admit that they cannot justify their market capitalizations based on traditional metrics.

Report 8

Report GAAP Net Present Value CFO 8

Harvard Business Review

AUGUST 22, 2011

By working 70-80 hours a week, taking business courses at night, and doggedly pursuing a jump to the professional track, I finally got a break, and moved into investment banking. Or as thought leader Jennifer Sertl writes, "innovation ultimately begins on the inside.". The term "disruptive innovation" has become an industry buzzword.

Disruptive Innovation 16

Disruptive Innovation Christensen Metrics Innovation 16

Harvard Business Review

SEPTEMBER 13, 2012

Lines of business are now getting their own official technology budgets for non-standard software products. Finally, even large projects can be broken up into what a banking client of mine calls "human bites." Departments can automate a business process in the time it would take to enter IT's development pipeline.

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

JANUARY 18, 2016

The prospect of urban innovation excites the imagination. The messy truth is that cities are not the same, and even the most innovative approach can never achieve universal impact. The opportunities to innovate will differ greatly by segment. Yelp, Zillow, and Trip Advisor are examples of innovations in this context.

Real Estate 8

Real Estate Entrepreneur Finance Innovation 8

Harvard Business Review

JANUARY 22, 2018

Meta-analytic studies reviewing 50 years of research suggest that personality traits such as curiosity, extraversion, and emotional stability are twice as important as IQ — the benchmark metric for reasoning capability — when it comes to predicting leadership effectiveness. Insight Center. The Risks and Rewards of AI.

Leadership 8

Leadership Short-term Agility Emotional Intelligence 8

Harvard Business Review

OCTOBER 1, 2018

Blockchain technology is not well understood and subject to a lot of hype. However, there are many reasons to invest the time now to understand the technology and begin exploring specific marketing applications for your industry. Blockchain technology allows for near-zero transaction costs—even on microtransactions.

Marketing 9

Marketing Advertising Technology Content 9

Harvard Business Review

NOVEMBER 25, 2013

What happens to innovation and segmentation when serious organizations are challenged to assimilate and integrate 10X, 100X or 1000X more information about customers, clients, prospects and leads? Customers Decision making Information & technology' Should management refine and dig deeper into existing 80/20 KPIs?

Due Diligence 11

Due Diligence KPI Loyalty Information Technology 11

Harvard Business Review

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. Adaptive performance manifests as creativity, problem solving, grit, innovation, and citizenship. military says, volatility, uncertainty, complexity, and ambiguity , where technology and strategy changes rapidly. Metrics emphasized speed.

Organization 11

Organization Tactics Call Center Metrics 11

Harvard Business Review

OCTOBER 21, 2013

Some innovative companies are connecting data traditionally used by banks to assess the credit score of loan applicants with information ranging from mobile phone usage data to online social media relations data, in order to better and faster assess the creditworthiness of a micro-loan applicant.

Credit Scoring 9

Credit Scoring Diversity Retail Media 9

Harvard Business Review

FEBRUARY 23, 2016

As the incoming Chief Executive of Deutsche Bank, John Cryan, recently said in an interview: “I have no idea why I was offered a contract with a bonus in it because I promise you I will not work any harder or any less hard in any year, in any day because someone is going to pay me more or less.”

Execution 8

Execution Incentives Short-term Long-term 8

Leading Blog

APRIL 5, 2019

O NE OF the unfortunate side effects of living in an age of accelerating technology is having to deal with increased uncertainty. Our instinct for determinism may well have been an evolutionary innovation. When faced with uncertainty, how should leaders react? Should they make a big bet, hedge their position, or just wait and see?

Uncertainty 309

Uncertainty Sports Credit Rating Learning-by-Doing 309

Harvard Business Review

DECEMBER 22, 2010

The Nike Foundation also leans on its expertise in innovation and scale to find solutions to poverty, while keeping its operations separate from the business. It measures and holds itself accountable for changes in the way that teachers use information and communications technology in the classroom.

Core Competence 15

Core Competence Market Segmentation Globalization Reputation 15

Harvard Business Review

AUGUST 5, 2014

To hit P&L targets, for instance, the CMO at one technology company focused on shortening the sales cycle. Those steps helped the bank drive up loan volumes, a tangible bump the CMO could point to in discussions with other leaders. Become the organizational “glue” to deliver change. “If

P&L 9

P&L Banking Marketing Call Center 9

Harvard Business Review

APRIL 8, 2015

Their innovation efforts tend to be focused wholly on the creation of new value; meanwhile, the question of how exactly they will be compensated for it usually goes unexamined. Deterring new providers: A professional event technology firm offers rock-bottom quotes to special events to signal its pricing power to any potential new entrants.

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8

Harvard Business Review

JUNE 18, 2013

The National Institute of Standards and Technology (NIST) wants a preliminary framework in place by the end of this summer, with a final set of guidelines ready to go in February 2014. Critical industry sectors from energy and banking to transportation and health care answer to different government agencies or regulators.

Cooper 8

Cooper CIO Risk Management Telecommunications 8

Harvard Business Review

MAY 7, 2013

New philanthropists are using their capital in very specific ways to implement their plans; in a similar way they did in the world of technology or business. This November, abc*''s signature Continuity Forum will focus on the future of social and economic innovation, the environment, entrepreneurship, politics and education.

Globalization 8

Globalization Venture Capitalist Class GDP 8

Harvard Business Review

JULY 6, 2018

Advocates for rapid technology adoption often argue that humans are no better at explaining decisions than machines, and so we should table the question to accelerate innovation. As with any technology, when you start a machine learning project you have to decide whether to build or buy.

Compliance 8

Compliance Document System Learning-by-Doing 8

Harvard Business Review

MARCH 8, 2016

This has big implications for businesses, entrepreneurs, and innovators seeking growth beyond their home markets: there just isn’t a one-size-fits-all app or approach to building scale in the global digital economy. While other ASEAN countries have online users, they aren’t using that technology to shop or do business.

Benchmarking 8

Benchmarking Policies Globalization Long-term 8

Great Leadership By Dan

MARCH 7, 2016

Business drivers examined include: Building high-performance cultures; engaging employees; cultivating a customer-focused culture; creating alignment and accountability; enhancing organizational talent; building strategic partnerships and relationships, driving process innovation and driving efficiency. Wellins, Ph.D.,

Diversity 120

Diversity Globalization Transportation Industry 120

Harvard Business Review

SEPTEMBER 16, 2014

Or you could try to take advantage of limitations in conventional financial metrics to get higher long-run returns by focusing on sustainability and social good. Or you could participate in projects financed in part by conventional investors and in part by non-profits. Noble: Economies and business operate in very complex systems.

Insurance 8

Insurance Bond Hedge Bottom-up 8

Harvard Business Review

JULY 14, 2016

Many are betting on the new generation of technology firms to unsettle the old guard. With the rise of the smartphone and mobile technology, QQ failed to capture new users. ” Rule #2: Find a balance between derivative products, platform upgrades, and breakthrough innovation. Self-cannibalization occurs at different levels.

Productivity 8

Productivity Products Company Metrics 8

Harvard Business Review

MARCH 8, 2018

Imagining the same ad for a healthcare provider in 2018, even an innovative provider, is a stretch. How technology is changing the design and delivery of care. Like banks, airlines, and retailers, health care providers will need to offer an easy, digital front-end experience to their customers. Insight Center.

Health Care 8

Health Care Retail Strategy Licensing 8

Harvard Business Review

MARCH 26, 2015

those without bank accounts), by adopting the more dynamic “customer life cycle” view. Use risk data as an avenue for innovation. The ability to offer financing gave the technology vendor a point of differentiation that helped it beat its revenue projection for the year. Cross-pollinate your talent.

Credit Scoring 8

Credit Scoring Risk Management Finance Marketing 8

Miles Anthony Smith

NOVEMBER 7, 2019

Siege Media stands out from the rest by innovating the way they create their content. TopRank Marketing TopRank Marketing has been doing innovative and impactful work with interactive content and B2B influencers for huge brands like SAP, Dell, LinkedIn, 3M, and Oracle for over 18 years. In some cases, they stand to gain the most. (No

Marketing 105

Marketing Content Audience Brand 105

Harvard Business Review

NOVEMBER 6, 2018

For example, a recently proposed Indian government policy on e-commerce and a similar order from the country’s central bank seeks to prohibit data on Indian e-commerce consumers from being stored outside India. ” Nilekani led the initiative that produced such a system, Aadhaar , which has enrolled 1.2 billion citizens.

Airlines 9

Airlines Technology Objective Policies 9

Harvard Business Review

OCTOBER 14, 2013

democratized communication technologies like Skype) and more physical touch points (e.g. Clearly one reason is remittances: according to the World Bank, over $400 billion was sent back to developing countries in 2012. The knowledge and technology transfer stage, however, is where most developing markets are focused today.

Marketing 8

Marketing Strategy Metrics Incentives 8