N2Growth Blog

APRIL 25, 2010

If your organization confuses loyalty and tenure there is trouble on the horizon…If your business rates tenure higher than performance as a measure for employee evaluation, it is time for you to consider updating your talent management practices and procedures. So, what’s wrong with tenure you ask?

Loyalty 419

Loyalty Blog Brand Follow-up 419

N2Growth Blog

NOVEMBER 19, 2010

Even if you don’t find yourself having to frequently deal with extreme situations, it is often nothing more than normal dealings in the ordinary course of business that can place you at a nexus…Do you make your decision based upon the facts at hand and sound decisioning metrics, or do you let your emotions drive your decisions?

Blog 419

Blog Leadership Emotional Intelligence CEO 419

The Idolbuster

MAY 21, 2012

JP Morgan, the bank that was too smart to get in trouble with risky investments is now suffering massive losses for risky investments. Estimates for eventual losses range as high as $20 billion, although the bank itself says only 3 billion lost so far. that is in effect manipulated the market, is still employed.

Banking 45

Banking Metrics Reputation Objective 45

Harvard Business Review

AUGUST 26, 2015

Managers and boards are often pushed by investors, fund managers, and analysts to focus intently on a single measure of success, such as shareholder value or profit, and then they do everything they can to maximize it. Companies should be managed much more holistically. I was once a CEO leading a corporate turnaround.

Metrics 8

Metrics Long-term Short-term Hedge 8

Harvard Business Review

FEBRUARY 14, 2017

But according to the World Bank , only 30% of youth employment programs are successful, with many of those offering only marginal benefit. These metrics are useful but miss the big picture, in part because they mistake a program’s cost for its value. Debating the utility of specific metrics might seem like a minor thing.

Metrics 9

Metrics TCO Training Cost-Benefit Analysis 9

N2Growth Blog

DECEMBER 21, 2010

It's one of my great drivers to achieve significance in what I do – even if that doesn't necessarily mean success as defined by any metric you care to choose… Thanks for an interesting read! Our life cannot be measured from the bank balance but by service. Best Neil Ron Inspiring post! Success is temporal.

Blog 416

Blog Succession Influence Brand 416

Harvard Business Review

OCTOBER 1, 2018

Blockchain has important implications for marketing and advertising. But according to The CMO Survey , only 8% of firms rate the use of blockchain in marketing as moderately or very important. This combination creates a natural barrier to entry and has likely caused marketers to take a “wait and see” approach.

Marketing 9

Marketing Advertising Technology Content 9

Harvard Business Review

JANUARY 15, 2016

I teach at Rutgers University in New Jersey, the epicenter for many major companies in pharmaceuticals, insurance, and banking. The companies who re-organize and adjust for today’s market realities and customer needs will win. This is an excruciating marketing environment. And yet BPV is a content marketing machine.

Industry 8

Industry Marketing Company Compliance 8

Harvard Business Review

OCTOBER 9, 2012

But as Michael Lewis describes in Moneyball , the Oakland Athletics discovered that the metric the team's scouts used to choose players had nothing to do with whether those players would score runs. Leave aside, for the moment, which metrics you currently use or which ones Wall Street analysts or bankers say you should.

Banking 15

Banking Metrics Objective Retail 15

Harvard Business Review

MAY 23, 2012

The recent disclosure of a multi-billion dollar trading loss at JPMorgan Chase reminds us again of the challenge and complexity of risk management, the subject of our June 2012 HBR article, "Managing Risks: A New Framework." Each requires customized risk management processes. The compliance-oriented risk manager of a failed U.K.

Risk Management 9

Risk Management CIO Management Banking 9

Harvard Business Review

OCTOBER 25, 2018

To analyze the superstar dynamics of firms, our metric was economic profit, a measure of a firm’s profit above and beyond opportunity cost. (To The top 10% of the firms we analyzed — the superstars by our metric — create 80% of all the economic value, meaning they account for 80% of economic profits.

Industry 11

Industry Company GDP Bottom-up 11

Harvard Business Review

JUNE 8, 2018

The market caps of just four companies, Apple, Alphabet, Amazon, and Microsoft, now exceed $3 trillion. Their combined assets of $944 billion are an order of magnitude lower than the combined assets of $7,700 billion of the largest 3,177 companies in 1986, when the aggregate market capitalization reached $3 trillion for the first time.

Report 8

Report GAAP Net Present Value CFO 8

Harvard Business Review

NOVEMBER 7, 2011

This blog was written with Jay Terwilliger and Mark Sebell, managing partners at Creative Realities , a Boston-based innovation management collaborative. In the late 1990s, we presented the Gretzky metaphor to a division of a large, global bank. So, we shelved the idea. But big bets must report to the top.

CEO 11

CEO Net Present Value Banking Metrics 11

Harvard Business Review

AUGUST 3, 2018

On June 25, 2018, Facebook lost market capitalization of more than $100 billion in just two hours of trading after it announced its quarterly performance, despite exceeding analysts’ earnings forecasts. The level and trend of a company’s top-line metric is an advance indicator of the success of its business model.

Report 8

Report GAAP Company Proposal 8

Harvard Business Review

JANUARY 28, 2015

While this would seem sufficient to alert the bank to his impending trip abroad, “transaction denied” flashes across the terminal screen, leaving this longtime customer stranded, fuming, and no longer so loyal. Develop a shared vocabulary and shared metrics. The CMO and COO are the natural partners for turning this around.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

DECEMBER 7, 2017

All investment practices will consider environmental, social, and governance (ESG) metrics because some of those metrics are financially material, meaning decision-useful pieces of information. In both cases, social and environmental metrics matter for the business’s financial success.

Supply Chain 8

Supply Chain Asset Management Chemicals Long-term 8

Harvard Business Review

NOVEMBER 22, 2017

How do banks switch customer relationships from branch offices to mobile phone screens? An “operating model” — how a company organizes and manages its resources to achieve its strategic ambitions — is the bridge between strategy and execution. Banks emphasizing products, meanwhile, have turned to partnerships.

Strategy 8

Strategy Company Banking Apparel 8

Harvard Business Review

OCTOBER 29, 2012

In our research into more than 8,000 companies in 20 countries, 79% of organizations reported that their management practices were above average. companies, and fewer than 5% elsewhere, scored above a 4 on a five-point management-practices scale we created. That should have been very good news. You really are above average!

Management 8

Management Benchmarking Short-term Incentives 8

Harvard Business Review

AUGUST 5, 2014

Instead, the last few years have seen a proliferation of C-suite titles that include a component of marketing. This diversity reflects not only a deepening understanding of the connection between growth and customer satisfaction, but a much greater awareness of what marketing can do to help forge that bond.

P&L 9

P&L Banking Marketing Call Center 9

Harvard Business Review

JULY 4, 2018

Chun Hin is a senior manager at a Hong Kong investment bank. Over the years, we have found, again and again, that a country’s English proficiency correlates closely with metrics of innovation and overall economic well-being. yagi studio/Getty Images. This research has helped us map global trends in English learning.

How To 15

How To Meyer Education Learning-by-Doing 15

Harvard Business Review

JANUARY 26, 2012

As a result, many choose not to invest in it despite all the evidence that, when skillfully managed, culture can be a powerful and enduring source of competitive advantage. In parallel, revenue per employee increased 89 percent and the bank overtook its peers in total returns to shareholders and customer satisfaction.

Banking 15

Banking Competitive Advantage Incentives Metrics 15

Harvard Business Review

OCTOBER 10, 2017

Precision made it easy for managers to oversee their employees. Every spot on every line was visible to managers. Every step of the process was measured, and real-time metrics were easily accessible. In an experiment, we approached the call center of a bank’s consumer loans business. (We’ve

Organization 11

Organization Tactics Call Center Metrics 11

Harvard Business Review

SEPTEMBER 7, 2012

"Our top line was growing, but the bottom line was not moving much and we had drawn down a lot on our bank credit line," he says. And when Allen Printing's bank, facing problems of its own in 2010, suddenly called in its loan, the company was so strapped for cash that it had to file for Chapter 11.

Metrics 8

Metrics Working Capital Restructuring Banking 8

Harvard Business Review

JANUARY 3, 2014

The World Bank puts the figure at 38% in Nigeria , while the Economist projects 55% for young black South Africans. Some may have short onboarding programs for new employees; at best some multinational companies will budget similar training budgets as in their developed market businesses. Metrics are your best friend.

Training 8

Training Company Metrics Real Estate 8

Harvard Business Review

OCTOBER 3, 2014

Identify the right metrics that “move the needle.” ” First, senior management should decide on the business goal for an analytics initiative and the key performance indicators to track that will put them on the right path toward success. Establish a center of gravity for analytics. Make collaborative decisions.

Root Cause Analysis 8

Root Cause Analysis Metrics Analysis Retail 8

Harvard Business Review

OCTOBER 21, 2013

But marketers are only now connecting data from loyalty programs in physical stores with data not only about how the same customers behave on the company’s website, but also how the same or similar customers anywhere in the world behave on other websites – ranging from news sites to car sites to movies sites – all tracked using cookies.

Credit Scoring 9

Credit Scoring Diversity Retail Media 9

Harvard Business Review

DECEMBER 1, 2016

Our publicly available metrics including CEO approval ratings from staff, ratio of women on boards, and number of accounting infractions and scandals. This year we added a carbon metric. This is evidenced by the drop in Deutsche Bank from 40th in 2015 to 110th this year and by Wells Fargo plummeting from 20th to 130th.

Company 8

Company Ethics Automotive Metrics 8

Harvard Business Review

AUGUST 22, 2011

By working 70-80 hours a week, taking business courses at night, and doggedly pursuing a jump to the professional track, I finally got a break, and moved into investment banking. Moving into investment banking wasn't a fait accompli by pursuing a disruptive strategy, but my odds had improved. These require different metrics of success.

Disruptive Innovation 16

Disruptive Innovation Christensen Metrics Innovation 16

Harvard Business Review

JULY 25, 2016

A recent CMO Survey indicates that marketers plan to double their spending on social media in the next five years. Yet IBM’s C-Suite Study reports that nearly half of CMOs believe they are not prepared to manage the challenges of social media. Some articles indicate that stories are an effective marketing and advertising tool.

Media 8

Media Strategy Audience Brand 8

Harvard Business Review

SEPTEMBER 18, 2012

Furthermore, variables in most compensation plans typically emphasize financial metrics whose results depend on a myriad of variables — many of which are uncontrollable. The offer of a gift rather than payment indicates that social and not market norms are in play. She'd probably have accepted it graciously.

Motivation 16

Motivation Levitt Letter Business Objectives 16

Harvard Business Review

DECEMBER 15, 2017

Already a large domestic market, Frontier Strategy Group’s estimates suggest the country will average growth rates between 7.4% However, India remains a difficult market for multinational firms to enter. India is a large, fragmented, and heterogeneous market. over the next three years.

Strategy 8

Strategy Operations Policies Environment 8

Harvard Business Review

MAY 8, 2014

Large companies rarely face this growth killer since most of them maintain deep cash reserves, have access to the financial markets, and possess the financial discipline to react long before a crash. Midsized companies need to be far more cash-conscious — even penurious — when their markets go sour. firm in 1989.

Crisis 8

Crisis CFO GAAP Banking 8

Harvard Business Review

MAY 30, 2013

One key reason for shareholders'' positive tone is that the stock market has been doing well. Say-on-pay is part of a big shift in recent years toward giving professional money managers more tools to affect the governance of (and in some cases discipline the managers of) corporations. That''s up from 69% in 2012 and 2011.

Hedge 8

Hedge Asset Management Incentives Outsourcing 8

Leading Blog

APRIL 5, 2019

We tend to see situations in one of two ways: either events are certain and can, therefore, be managed by planning, investment, and reliable budgets; or they are uncertain, and we cannot manage them. Probabilistic risk managers will think about the future of how they work. Let’s consider a few examples.

Uncertainty 309

Uncertainty Sports Credit Rating Learning-by-Doing 309

Harvard Business Review

NOVEMBER 25, 2013

Indeed, even organizations where top management keeps their eyes glued to KPI-driven dashboards have trouble agreeing on what their Top Ten Most Important Customer/Client 80/20 analytics should be. Should management refine and dig deeper into existing 80/20 KPIs? is the challenge top management needs to both ask and rise to.

Due Diligence 11

Due Diligence KPI Loyalty Information Technology 11

Harvard Business Review

JANUARY 12, 2017

The best business decisions are never ones of strategy, sales, or marketing. Whom we hire, how we manage, and whom we fire have far greater impacts on results than the things we usually think of as driving success. I became the CEO of a manufacturing company in 2010 after a completing management buyout with some outside investors.

Content 8

Content Engineering Education Metrics 8

Harvard Business Review

APRIL 8, 2015

One typical reason is that top executives haven’t managed to clarify something even more fundamental: how much priority they place on increasing profit margins. Growth: A TV cable company offers special subscription plans for new customers, aiming to achieve a strong market position within 24 months. Why is it that?

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8