Frank Sonnenberg Online

AUGUST 17, 2021

Everything you learn is money in the bank — you’ll be able to leverage that knowledge for years to come. For the employer: The free market has an invisible hand. Take one step back to move forward. One day, in order to assume a new role, you may be asked to take a pay cut.

Short-term 137

Short-term Long-term Ethics Motivation 137

Coaching Tip

OCTOBER 14, 2016

markets -- now, via this risk-free offer to the Financial Forecast Service. Consider, for instance, the latest boom instrument, a corporate product known as "covenant lite," bank loans that "subject borrowers to few of the usual performance requirements that have been standard in the past." By Elliott Wave International. Stay informed.

Bond 70

Bond Marketing Crisis Analysis 70

Leading Blog

APRIL 5, 2019

After graduating from the University of Oxford with a physics degree, he went into securities trading, first at Yamaichi International and then at the Bank of America. Their key performance metric became “expected goals” for and against a team, based on the quality and quantity of chances created during a match.

Uncertainty 307

Uncertainty Sports Credit Rating Learning-by-Doing 307

Strategy Driven

JANUARY 15, 2020

Software engineering jobs deal with very varied fields of computer science, which also apply to a wide spectrum of fields, such as business, scientific research, medicine, production, logistics, banking, meteorology, law, networks and much more. Here’s what you need to know about the prospects of your software engineering degree.

Engineering 66

Engineering Software Objective Analysis 66

Harvard Business Review

FEBRUARY 14, 2017

But according to the World Bank , only 30% of youth employment programs are successful, with many of those offering only marginal benefit. These metrics are useful but miss the big picture, in part because they mistake a program’s cost for its value. Debating the utility of specific metrics might seem like a minor thing.

Metrics 10

Metrics TCO Training Cost-Benefit Analysis 10

The Idolbuster

MAY 21, 2012

JP Morgan, the bank that was too smart to get in trouble with risky investments is now suffering massive losses for risky investments. Estimates for eventual losses range as high as $20 billion, although the bank itself says only 3 billion lost so far. that is in effect manipulated the market, is still employed.

Banking 45

Banking Metrics Reputation Objective 45

Harvard Business Review

JULY 2, 2012

As the interest rate scandal that began as "the Barclays affair" has engulfed a dozen regulators and a score of banks, the Financial Times shakes a salmon-colored finger at its readership. This is market-rigging on a grand scale," laments in the paper in this editorial. "It BONUS BITS: The Future of Your Favorite Gadget.

Banking 12

Banking Health Care Metrics Reputation 12

Harvard Business Review

AUGUST 26, 2015

Instead, he focused his metrics on the long-term needs of a full range of stakeholders , as Unilever’s annual reports demonstrate. Initially the market took a dim view of this shift, punishing the stock price. But it rebounded months later, after analysts accepted Polman’s wider lens.

Metrics 8

Metrics Long-term Short-term Hedge 8

Harvard Business Review

JULY 17, 2014

When Raja Rajamannar became CMO of MasterCard Worldwide in 2013, he moved quickly to transform how the credit card giant measures marketing. But the real power and full potential of data was not being fully realized by marketing. As an ingredient brand, Intel often struggled to link marketing to P&L impact. Inside Intel.

Finance 13

Finance Marketing P&L ROI 13

N2Growth Blog

APRIL 25, 2010

The Costco experience isn’t what it used to be, US auto manufacturers continue to struggle, the banking industry has been crippled, and government agencies (pick one…USPS, IRS, DMV, etc.) I want metrics that mirror experience. often evoke feelings of hatred at the mere mention of their name. Tenure is too qualitative.

Loyalty 419

Loyalty Blog Brand Follow-up 419

N2Growth Blog

NOVEMBER 19, 2010

Even if you don’t find yourself having to frequently deal with extreme situations, it is often nothing more than normal dealings in the ordinary course of business that can place you at a nexus…Do you make your decision based upon the facts at hand and sound decisioning metrics, or do you let your emotions drive your decisions?

Blog 419

Blog Leadership Emotional Intelligence CEO 419

Harvard Business Review

OCTOBER 1, 2018

Blockchain has important implications for marketing and advertising. But according to The CMO Survey , only 8% of firms rate the use of blockchain in marketing as moderately or very important. This combination creates a natural barrier to entry and has likely caused marketers to take a “wait and see” approach.

Marketing 11

Marketing Advertising Technology Content 11

Harvard Business Review

OCTOBER 14, 2013

Emerging market diaspora populations have been on the rise, thanks to the continued march of globalization, and today’s diaspora communities are better connected with their homelands than ever before. Emerging markets and their indigenous companies should see this as an opportunity to boost their competitiveness.

Marketing 8

Marketing Strategy Metrics Incentives 8

Harvard Business Review

JANUARY 15, 2016

I teach at Rutgers University in New Jersey, the epicenter for many major companies in pharmaceuticals, insurance, and banking. The companies who re-organize and adjust for today’s market realities and customer needs will win. This is an excruciating marketing environment. And yet BPV is a content marketing machine.

Industry 8

Industry Marketing Company Compliance 8

Harvard Business Review

MAY 25, 2017

On November 9, 2016, the shareholders of Australia’s largest company, and the world’s tenth-largest bank , revolted. ” Take, as an example, the world’s largest mining company by market capitalization, BHP Billiton. The Commonwealth Bank appeared to shareholders as simply putting out a fire.

TSR 9

TSR Banking Committee Incentives 9

Harvard Business Review

OCTOBER 9, 2012

But as Michael Lewis describes in Moneyball , the Oakland Athletics discovered that the metric the team's scouts used to choose players had nothing to do with whether those players would score runs. Leave aside, for the moment, which metrics you currently use or which ones Wall Street analysts or bankers say you should.

Banking 15

Banking Metrics Objective Retail 15

Rajesh Setty

DECEMBER 19, 2010

Banking on exceptions is like hoping and praying for a jackpot. Ability to flood the market via all channels (including social media) doesn’t help either because everyone else can do it too. Exceptions exist when social objects seem to appear from nowhere. It’s well worth your time.

Objective 46

Objective Film Project Metrics 46

Harvard Business Review

SEPTEMBER 16, 2014

In the past, a community bank would have a relationship with the businesses on Main Street, and when it came time for a loan, there would be a wealth of informal information to augment the loan application. And they are allowing new sources of capital such as peer-to-peer lending to replace traditional bank capital.

Credit Scoring 10

Credit Scoring Banking Dunning Metrics 10

N2Growth Blog

DECEMBER 21, 2010

It's one of my great drivers to achieve significance in what I do – even if that doesn't necessarily mean success as defined by any metric you care to choose… Thanks for an interesting read! Our life cannot be measured from the bank balance but by service. Best Neil Ron Inspiring post! Success is temporal.

Blog 416

Blog Succession Influence Brand 416

Harvard Business Review

OCTOBER 25, 2018

To analyze the superstar dynamics of firms, our metric was economic profit, a measure of a firm’s profit above and beyond opportunity cost. (To The top 10% of the firms we analyzed — the superstars by our metric — create 80% of all the economic value, meaning they account for 80% of economic profits.

Industry 12

Industry Company GDP Bottom-up 12

Harvard Business Review

SEPTEMBER 16, 2014

In the past, a community bank would have a relationship with the businesses on Main Street, and when it came time for a loan, there would be a wealth of informal information to augment the loan application. And they are allowing new sources of capital such as peer-to-peer lending to replace traditional bank capital.

Credit Scoring 8

Credit Scoring Banking Dunning Metrics 8

Harvard Business Review

AUGUST 5, 2014

Instead, the last few years have seen a proliferation of C-suite titles that include a component of marketing. This diversity reflects not only a deepening understanding of the connection between growth and customer satisfaction, but a much greater awareness of what marketing can do to help forge that bond.

P&L 10

P&L Banking Marketing Call Center 10

Harvard Business Review

JUNE 8, 2018

The market caps of just four companies, Apple, Alphabet, Amazon, and Microsoft, now exceed $3 trillion. Their combined assets of $944 billion are an order of magnitude lower than the combined assets of $7,700 billion of the largest 3,177 companies in 1986, when the aggregate market capitalization reached $3 trillion for the first time.

Report 8

Report GAAP Net Present Value CFO 8

Harvard Business Review

AUGUST 3, 2018

On June 25, 2018, Facebook lost market capitalization of more than $100 billion in just two hours of trading after it announced its quarterly performance, despite exceeding analysts’ earnings forecasts. The level and trend of a company’s top-line metric is an advance indicator of the success of its business model.

Report 8

Report GAAP Company Proposal 8

Harvard Business Review

NOVEMBER 7, 2011

In the late 1990s, we presented the Gretzky metaphor to a division of a large, global bank. Three years ago we determined that two of our key customer segments, Small Businesses and Affluent Consumers, would want PC banking in the next 2-3 years. So, we shelved the idea. Skating to where the puck is now is not being customer-driven.

CEO 11

CEO Net Present Value Banking Metrics 11

Harvard Business Review

NOVEMBER 27, 2015

The analysis, which focuses on global companies, looked at CEOs’ approval ratings among staff; the ratio of women to men on the board; frequency of complaints; the companies’ performance on social networks; and the impact of controversy such as ethical lapses, scandals, and fines — among other metrics. Whole Foods Market.

Tourism 8

Tourism Telecommunications Automotive Company 8

Harvard Business Review

JANUARY 28, 2015

While this would seem sufficient to alert the bank to his impending trip abroad, “transaction denied” flashes across the terminal screen, leaving this longtime customer stranded, fuming, and no longer so loyal. Develop a shared vocabulary and shared metrics. Build a structure for collaboration.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

NOVEMBER 13, 2015

They say markets underappreciate long-term investments and ignore issues like employee and customer welfare, while pressuring companies to make decisions that maximize short-term earnings and stock prices. This is not because companies lack of metrics for environmental, social, or corporate governance goals (ESG).

Long-term 8

Long-term CEO Short-term Metrics 8

Strategy Driven

SEPTEMBER 9, 2011

Many people do not typically think of metrics and accounting as roadblocks to innovation, yet you call these out as potential problem areas. Many conventional metrics we use to estimate value are based on faulty assumptions. I’m thinking of HDFC Bank in India, Yahoo! Net present value [NPV] is a case in point.

Innovation 50

Innovation NPV Business Model Constraint 50

Harvard Business Review

JANUARY 3, 2014

The World Bank puts the figure at 38% in Nigeria , while the Economist projects 55% for young black South Africans. Some may have short onboarding programs for new employees; at best some multinational companies will budget similar training budgets as in their developed market businesses. Metrics are your best friend.

Training 8

Training Company Metrics Real Estate 8

Harvard Business Review

AUGUST 22, 2011

By working 70-80 hours a week, taking business courses at night, and doggedly pursuing a jump to the professional track, I finally got a break, and moved into investment banking. Moving into investment banking wasn't a fait accompli by pursuing a disruptive strategy, but my odds had improved. These require different metrics of success.

Disruptive Innovation 16

Disruptive Innovation Christensen Metrics Innovation 16

Harvard Business Review

SEPTEMBER 7, 2012

"Our top line was growing, but the bottom line was not moving much and we had drawn down a lot on our bank credit line," he says. And when Allen Printing's bank, facing problems of its own in 2010, suddenly called in its loan, the company was so strapped for cash that it had to file for Chapter 11.

Metrics 8

Metrics Working Capital Restructuring Banking 8

Harvard Business Review

DECEMBER 1, 2016

Our publicly available metrics including CEO approval ratings from staff, ratio of women on boards, and number of accounting infractions and scandals. This year we added a carbon metric. This is evidenced by the drop in Deutsche Bank from 40th in 2015 to 110th this year and by Wells Fargo plummeting from 20th to 130th.

Company 8

Company Ethics Automotive Metrics 8

Harvard Business Review

NOVEMBER 22, 2017

How do banks switch customer relationships from branch offices to mobile phone screens? That means choosing the right dashboards, defining which metrics matter most and mapping out how long-range planning, resource allocation, and budgeting will work. Banks emphasizing products, meanwhile, have turned to partnerships.

Strategy 8

Strategy Company Banking Apparel 8

Harvard Business Review

JANUARY 26, 2012

ANZ Bank offers an example: a decade ago, the bank embarked on an effort described as a "unique plan of eschewing traditional growth strategies and recasting the culture of the bank to lift efficiency and earnings." Step 1: Establish a common understanding of culture and metrics for it.

Banking 15

Banking Competitive Advantage Incentives Metrics 15

Harvard Business Review

JULY 1, 2016

At one end is a customer pain point or a potential new market. At the other is a product or service that solves the problem or addresses the market in a way nobody has thought of before. For years elevator companies have been using electronics to coordinate banks of elevators and make the wait times as short as possible.

Technology 12

Technology Productivity Products Business Model 12

Harvard Business Review

DECEMBER 7, 2017

All investment practices will consider environmental, social, and governance (ESG) metrics because some of those metrics are financially material, meaning decision-useful pieces of information. In both cases, social and environmental metrics matter for the business’s financial success.

Supply Chain 8

Supply Chain Asset Management Chemicals Long-term 8