N2Growth Blog

NOVEMBER 19, 2010

Even if you don’t find yourself having to frequently deal with extreme situations, it is often nothing more than normal dealings in the ordinary course of business that can place you at a nexus…Do you make your decision based upon the facts at hand and sound decisioning metrics, or do you let your emotions drive your decisions?

Blog 419

Blog Leadership Emotional Intelligence CEO 419

Harvard Business Review

FEBRUARY 14, 2017

But according to the World Bank , only 30% of youth employment programs are successful, with many of those offering only marginal benefit. These metrics are useful but miss the big picture, in part because they mistake a program’s cost for its value. Debating the utility of specific metrics might seem like a minor thing.

Metrics 8

Metrics TCO Training Cost-Benefit Analysis 8

N2Growth Blog

DECEMBER 21, 2010

It's one of my great drivers to achieve significance in what I do – even if that doesn't necessarily mean success as defined by any metric you care to choose… Thanks for an interesting read! Our life cannot be measured from the bank balance but by service. Best Neil Ron Inspiring post! Success is temporal.

Blog 416

Blog Succession Influence Brand 416

Harvard Business Review

OCTOBER 14, 2013

Emerging market diaspora populations have been on the rise, thanks to the continued march of globalization, and today’s diaspora communities are better connected with their homelands than ever before. Emerging markets and their indigenous companies should see this as an opportunity to boost their competitiveness.

Marketing 8

Marketing Strategy Metrics Incentives 8

Harvard Business Review

OCTOBER 1, 2018

Blockchain has important implications for marketing and advertising. But according to The CMO Survey , only 8% of firms rate the use of blockchain in marketing as moderately or very important. This combination creates a natural barrier to entry and has likely caused marketers to take a “wait and see” approach.

Marketing 8

Marketing Advertising Technology Content 8

Harvard Business Review

OCTOBER 9, 2012

But as Michael Lewis describes in Moneyball , the Oakland Athletics discovered that the metric the team's scouts used to choose players had nothing to do with whether those players would score runs. Leave aside, for the moment, which metrics you currently use or which ones Wall Street analysts or bankers say you should.

Banking 15

Banking Metrics Objective Retail 15

Harvard Business Review

MAY 25, 2017

On November 9, 2016, the shareholders of Australia’s largest company, and the world’s tenth-largest bank , revolted. Other firms have ventured down this path, including the conglomerate Wesfarmers , with its 200,000-plus staff, and the global hospital operator Ramsay Health Care.

TSR 8

TSR Banking Committee Incentives 8

Harvard Business Review

NOVEMBER 22, 2017

How do banks switch customer relationships from branch offices to mobile phone screens? For every company wrestling with evolutions in its strategy, success depends as much on matching the operating model to those evolutions as it does on the soundness of the strategy itself. sweetvenom/Getty Images. Insight center.

Strategy 8

Strategy Company Banking Apparel 8

Harvard Business Review

JANUARY 28, 2015

While this would seem sufficient to alert the bank to his impending trip abroad, “transaction denied” flashes across the terminal screen, leaving this longtime customer stranded, fuming, and no longer so loyal. If it’s all about the operations then you lose sight of the customer. Build a structure for collaboration.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

AUGUST 3, 2018

On June 25, 2018, Facebook lost market capitalization of more than $100 billion in just two hours of trading after it announced its quarterly performance, despite exceeding analysts’ earnings forecasts. The level and trend of a company’s top-line metric is an advance indicator of the success of its business model.

Report 8

Report GAAP Company Proposal 8

Harvard Business Review

DECEMBER 15, 2017

Already a large domestic market, Frontier Strategy Group’s estimates suggest the country will average growth rates between 7.4% However, India remains a difficult market for multinational firms to enter. India is a large, fragmented, and heterogeneous market. Step 2: Measure operating environment.

Strategy 8

Strategy Operations Policies Environment 8

Harvard Business Review

JUNE 8, 2018

The market caps of just four companies, Apple, Alphabet, Amazon, and Microsoft, now exceed $3 trillion. Their combined assets of $944 billion are an order of magnitude lower than the combined assets of $7,700 billion of the largest 3,177 companies in 1986, when the aggregate market capitalization reached $3 trillion for the first time.

Report 8

Report GAAP Net Present Value CFO 8

Harvard Business Review

OCTOBER 25, 2018

To analyze the superstar dynamics of firms, our metric was economic profit, a measure of a firm’s profit above and beyond opportunity cost. (To The top 10% of the firms we analyzed — the superstars by our metric — create 80% of all the economic value, meaning they account for 80% of economic profits.

Industry 9

Industry Company GDP Bottom-up 9

Harvard Business Review

AUGUST 5, 2014

Instead, the last few years have seen a proliferation of C-suite titles that include a component of marketing. This diversity reflects not only a deepening understanding of the connection between growth and customer satisfaction, but a much greater awareness of what marketing can do to help forge that bond.

P&L 8

P&L Banking Marketing Call Center 8

Harvard Business Review

NOVEMBER 7, 2011

In the late 1990s, we presented the Gretzky metaphor to a division of a large, global bank. Three years ago we determined that two of our key customer segments, Small Businesses and Affluent Consumers, would want PC banking in the next 2-3 years. So, we shelved the idea. Skating to where the puck is now is not being customer-driven.

CEO 11

CEO Net Present Value Banking Metrics 11

Harvard Business Review

SEPTEMBER 7, 2012

"Our top line was growing, but the bottom line was not moving much and we had drawn down a lot on our bank credit line," he says. And when Allen Printing's bank, facing problems of its own in 2010, suddenly called in its loan, the company was so strapped for cash that it had to file for Chapter 11. So what can an entrepreneur do?

Metrics 8

Metrics Working Capital Restructuring Banking 8

Strategy Driven

SEPTEMBER 9, 2011

Many people do not typically think of metrics and accounting as roadblocks to innovation, yet you call these out as potential problem areas. Many conventional metrics we use to estimate value are based on faulty assumptions. I’m thinking of HDFC Bank in India, Yahoo! Net present value [NPV] is a case in point.

Innovation 50

Innovation NPV Business Model Constraint 50

Harvard Business Review

DECEMBER 7, 2017

All investment practices will consider environmental, social, and governance (ESG) metrics because some of those metrics are financially material, meaning decision-useful pieces of information. In both cases, social and environmental metrics matter for the business’s financial success.

Supply Chain 8

Supply Chain Asset Management Chemicals Long-term 8

Harvard Business Review

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely. In an experiment, we approached the call center of a bank’s consumer loans business.

Organization 9

Organization Tactics Call Center Metrics 9

Harvard Business Review

AUGUST 20, 2018

With fewer than 10 employees but almost $2 billion dollars in the bank, it plans on jumping right in. Because the amount of customer discovery and product-market fit you need to find is inversely proportional to the amount and availability of risk capital. It has to find product-market fit before running out of cash.

IPO 8

IPO First-mover Advantage Business Model Agility 8

Harvard Business Review

DECEMBER 19, 2012

Customer care is often an operations function, but given its impact on customer experience, brand advocacy, and sales, companies should consider developing new reporting structures and governance processes that bridge operations, marketing, and the business units. The metrics. HBR Insight Center. Are You Giving up Power?

Balanced Scorecard 8

Balanced Scorecard McKinsey Media Metrics 8

Harvard Business Review

FEBRUARY 1, 2013

Over 50 executives representing leading Fortune 1000 companies, such as Aetna, American Express, Bank of America, General Electric (GE), and Wells Fargo, as well as large federal agencies including the Pentagon and the General Services Administration (GSA), participated in the survey. Incorporate the Analytics into Operational Processes.

Market Segmentation 8

Market Segmentation Metrics Environment Operations 8

Harvard Business Review

AUGUST 3, 2012

These days, it's not hard to find people who question the role that financial markets play in our economy , who argue that shareholder value is a flawed metric of corporate success , who say that linking pay to financial markets is a big mistake. An overleveraged housing market?

Books 15

Books Short-term Long-term Finance 15

Harvard Business Review

NOVEMBER 25, 2013

Where repeat business and revenue had once been the dominant loyalty metrics, the firm began analyzing the overlaps and intersections between its “best” customers and social media and web comments about the company’s service. Reportedly, two pirated clients were all it took to repay the entire investment within a year.

Due Diligence 10

Due Diligence KPI Loyalty Information Technology 10

Harvard Business Review

DECEMBER 22, 2010

The Nike Foundation also leans on its expertise in innovation and scale to find solutions to poverty, while keeping its operations separate from the business. Day says, "we have been able to use the best of our Nike DNA, but have the freedom to operate as an independent force for change in the development sector.

Core Competence 15

Core Competence Market Segmentation Globalization Reputation 15

Harvard Business Review

MARCH 31, 2015

While consumers are rightfully worried that their personal information may be compromised, shareholders and companies’ management have a wider set of concerns, including loss of intellectual property, operational disruption, decreased customer trust, tarnished brand, and loss of investor commitment. The stock price declined 0.3%

Price 8

Price Long-term Banking Short-term 8

Harvard Business Review

MAY 8, 2014

Operational meltdowns can devour a midsized company’s cash. Large companies rarely face this growth killer since most of them maintain deep cash reserves, have access to the financial markets, and possess the financial discipline to react long before a crash. economy (especially the real estate market) fell off the end of the table.

Crisis 8

Crisis CFO GAAP Banking 8

Harvard Business Review

JUNE 19, 2017

While initially designed to improve the responsiveness of software development teams, more recently agile has become the default team-based operational model for companies big and small, across industries and sectors, with the promise of a substantial and sustained spike in team productivity and efficiency. Related Video.

Agility 8

Agility Software Incentives Banking 8

Harvard Business Review

NOVEMBER 18, 2015

So smarter “people analytics” operations embrace mission and metrics that assure they’re getting the right kind of ROEE — Return on Ex-Employees: Referrals. A network security geek went from a global bank to a Beltway bandit start-up. … We’re grateful.” ” Resources.

McKinsey 8

McKinsey Banking Reference Human Capital 8

Harvard Business Review

SEPTEMBER 13, 2012

An impatient marketing or finance manager would, on the sly, secure some extra budget money and hire a contractor to build a little database that tracked mailing addresses or top-line financials. Slowly but surely, as the little database grew bigger and bigger, the manager would wedge the cost into her operating budget.

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

MAY 8, 2012

This week, Microsoft is announcing an unusual initiative that it hopes will change how the company operates: an internal fee on carbon. As Microsoft takes on more of its customers' operations through cloud-based services, reliance on the utility grid creates real operational and price risk (from outages and volatile prices).

Price 12

Price P&L White Paper Energy 12

Harvard Business Review

MARCH 17, 2014

An estimated 250 funds are actively raising capital in a market that the Global Impact Investing Network estimates at $25 billion. sanitation, housing, mobile banking). Impact investing has captured the world’s imagination. Just six years after the Rockefeller Foundation coined the term, the sector is booming.

Development 8

Development Microfinance Biotechnology Exit Strategy 8

Harvard Business Review

MAY 31, 2012

boss, Ina Drew , the former head of their unit in of the bank's, the Chief Investment Office (CIO); and CEO Jamie Dimon, to whom the CIO reported who oversaw the CIO. Drew quickly retired after the losses, and Iksil and Macris are, according to news reports, leaving the bank.

CIO 8

CIO Committee Risk Management Banking 8

Harvard Business Review

NOVEMBER 6, 2018

While it’s tempting to group China and India together as a block of emerging digital markets, they offer several important distinctions, especially for international entities and countries looking to invest. It is also the world’s largest market for e-commerce.

Airlines 8

Airlines Technology Objective Policies 8

Harvard Business Review

MARCH 8, 2018

Like banks, airlines, and retailers, health care providers will need to offer an easy, digital front-end experience to their customers. These are all very different strategic needs requiring different implementation approaches and performance metrics. One is provider licensing, a critical limiter of regional and national market share.

Health Care 8

Health Care Retail Strategy Licensing 8

Harvard Business Review

DECEMBER 22, 2016

On December 7, Portland, Oregon, passed a law that will impose a surcharge on the local business taxes paid by corporations that operate in the city when the CEO’s compensation is 100 times or more the median earnings of the company’s employees. public corporations must file with the U.S. million (57% from stock-based pay).

CEO 8

CEO Black-Scholes Price Merton 8

Harvard Business Review

SEPTEMBER 26, 2011

Volatility has returned to global markets, and consumer and business confidence is once again slipping. Caterpillar , for example, publishes its dealer sales statistics by region each month, while the Spanish bank Santander puts out a newsletter with key operating results and commentary.

Long-term 8

Long-term CEO Short-term McKinsey 8