Harvard Business Review

JUNE 16, 2015

That reality drives the distinction between effectiveness (optimization by doing the right things) and efficiency (doing things right) that Peter Drucker and others made years ago. Strategy and planning process. A confusion between efficiency and optimization plagues many sales efforts. Managers must manage this decision.

Productivity 8

Productivity Products CRM Efficiency 8

Eric Jacobson

NOVEMBER 27, 2010

To provide a benchmark – or a snapshot of your employees and their attitudes at a certain point of time that you can then compare to future surveys to spot trends. You will learn what motivates employees and what is important to them. So, dig deep for ideas. Question For Today Which person on your team did you thank today?

Survey 59

Survey Armstrong Mentor Mission Statement 59

Harvard Business Review

MAY 12, 2015

If you read what Peter Drucker had to say about competition back in the late ’50s and early ‘60s, he really only talked about one thing: competition on price. Benchmarking and adopting best practices (a veiled reference to everyone’s favorite punching bag, In Search of Excellence ).

Strategy 8

Strategy Porter Blue Ocean Strategy Luehrman 8