Benchmarking Goal Insurance Operations 
N2Growth Blog
AUGUST 23, 2010
This is the definition of presence, and it is only when we operate in the present that real creativity, growth and innovation occur. Operating in excess of that threshold will cause increased stress, lack of attention to detail and errant decisioning. Is your rubber-band stretched so tight that it’s about to snap?
Harvard Business Review
NOVEMBER 25, 2013
It doesn’t need to be complicated; in one company, a marketing department saved 20 percent after simply benchmarking the money they were spending on external agencies. Together with the CFO, the CMO must develop a set of objectives that directly deliver on financial objectives and business goals. Help CFOs focus on the long term.
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Harvard Business Review
DECEMBER 2, 2010
A customer journey looks at things entirely from the customers' point of view:; their actions, goals, questions, and barriers over time. For example, in the car insurance customer journey, one of the stages — if you're unlucky — is getting in an accident and having to report a claim. I'm endebted to Frances X.
Harvard Business Review
MAY 22, 2015
To do this work, the system starts with the goals of the report (e.g., did this portfolio outperform the benchmark?). For instance, the report could be a bulleted list of key findings for portfolio managers who just need the facts, or it could be a lengthy detailed summary to meet an investor’s needs.
Harvard Business Review
JUNE 27, 2013
They also believe that innovation will help them achieve these lofty goals — and they''re investing accordingly. In 2013, only 8% of the companies in this annual benchmarking survey received a top grade from their customers — and that''s a pathetically low number in comparison to the amount of professed innovation in the industry.
Harvard Business Review
APRIL 28, 2015
Instead, they’re taught to focus on their income statement and optimize their operations around preserving profitability. On a short-term basis, the only thing they can expect in return for focusing on data is the headaches that follow from explaining, justifying, and evaluating their operations to colleagues and investors.
Harvard Business Review
JUNE 7, 2017
First, managers should ask themselves if they have automated processes in problem areas that cost significant money and slow down operations. With automated pricing engines, insurers and banks can roll out new offers as fast as online competitors. Automating basic processes. Structured data analytics.
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