article thumbnail

How to Conduct a Behavioral Interview

Chart Your Course

Listen for a strong commitment and contributions to team members working towards a specific goal. Listen for extraordinary efforts in responding to customer needs and wants to insure satisfaction. Goal Orientation: Energetically focusing efforts on meeting a goal, mission or objective.

Sample 100
article thumbnail

Leadership & Initiative Overload | N2Growth Blog

N2Growth Blog

The achievement of current goals and objectives free up the time & create the resources to move on to bigger and better things…Trying to do too many things at once will impede progress, dilute effort & energy, add to chaos and lead to burn-out. At some point in time the plates will come crashing down.

Blog 416
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Helping Primary Care Doctors Contain Costs

Harvard Business Review

While we have long tracked individual physicians’ performance on quality and service goals and provided tailored feedback to help them improve, we’d only reported the cost of providing care in aggregate. In part, this is because we didn’t give them much information about the costs they incurred. Launching the tool.

Cost 8
article thumbnail

6 Things New Grads Should Know Before Joining a Startup

Harvard Business Review

It’s also going to be a lot harder to benchmark the offer they give you against salaries at other firms. Well, a lot of startups don’t offer benefits like dental or health insurance, or a 401k plan; they’re just not in a financial place where they can offer them yet. And benefits? This is a tough scenario to handle.

article thumbnail

How CMOs Can Get CFOs on Their Side

Harvard Business Review

It doesn’t need to be complicated; in one company, a marketing department saved 20 percent after simply benchmarking the money they were spending on external agencies. Together with the CFO, the CMO must develop a set of objectives that directly deliver on financial objectives and business goals. Help CFOs focus on the long term.

CFO 8
article thumbnail

Touchpoints Bring the Customer Experience to Life

Harvard Business Review

A customer journey looks at things entirely from the customers' point of view:; their actions, goals, questions, and barriers over time. For example, in the car insurance customer journey, one of the stages — if you're unlucky — is getting in an accident and having to report a claim.

article thumbnail

Your Whole Company Needs to Be Distinctive, Not Just Your Product

Harvard Business Review

Ever since the idea of strategy came to the business world in the early 1960s, the goal of differentiation has been paramount. Our recommendations include: Be skeptical of benchmarking. Customers choose the company that gives them value that other companies can’t match. which permitted no other card in its popular stores.

IAM 11