Harvard Business Review

NOVEMBER 25, 2013

It doesn’t need to be complicated; in one company, a marketing department saved 20 percent after simply benchmarking the money they were spending on external agencies. And at another — a consumer packaged goods company — a series of strong brands had evolved in separate silos.

CFO 8

CFO Short-term Long-term Benchmarking 8

HR Digest

JUNE 24, 2023

Understanding HR Analytics The Evolution of HR Management Over the past century, HR management has undergone a remarkable transformation, evolving from an operational discipline to a strategic function. Optimized HR Operations: HR analytics streamlines HR processes by automating data collection, analysis, and reporting.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

DECEMBER 2, 2010

Frei, who wrote about Progressive in this HBR article , and revealed the insights about the dual benefits of its operational choices.). An interesting contrast is online shoe retailer Zappos, which wants customers to call, as the company sees that as a loyalty-builder for the brand, even if it's relatively expensive.

Insurance 15

Insurance Retail Brand Loyalty 15

Harvard Business Review

MARCH 3, 2015

His company had just appointed him to take over a troubled country operation in Latin America. Rabbits are busy chasing some internal mission, vision, or benchmark. He had always been successful, and prided himself on his brains, speed, and ability to deliver impressive results. He did a brilliant job turning things around financially.

Rogers 8

Rogers Benchmarking Loyalty Learning-by-Doing 8

Harvard Business Review

JUNE 5, 2015

For many companies, the initiatives most likely to drive growth — new-product introductions, geographic expansion, mergers and acquisitions — can look very different from profitability-driving initiatives such as R&D and improving operations and customer loyalty.

Company 8

Company Analysis Short-term Customer Loyalty 8

Harvard Business Review

JULY 14, 2017

Some are branded currencies , like the points in a loyalty program or the cash in an iTunes account or Starbucks mobile app. To achieve loyalty, most companies focus on managing their customer relationships. Operate : Deploy the platform to foster connections and the exchange of value at scale. Relational capital.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Harvard Business Review

AUGUST 5, 2014

They also outperform their peers across the entire customer lifecycle, are nine times more likely to enjoy superior customer loyalty, and a remarkable 23 times more likely to outperform less analytical peers on new-customer acquisition. Design the right strategies and processes to carry out the vision in a multichannel world.

P&L 10

P&L Banking Marketing Call Center 10

Harvard Business Review

DECEMBER 17, 2014

To assess such risks to your business, consider the following six questions: Is customer loyalty decreasing? You can also use publicly available industry benchmarks. To do that requires a careful scan of the classic early-warning signs of disruptive change that may herald tougher times ahead. But this is not cause for alarm.

Innovation 9

Innovation Company Venture Capitalist Business Model 9

Harvard Business Review

JANUARY 12, 2011

Many organizations lose some of their best operational people because of creating single pathways to organizational success," says David. Take a look at all of her duties and try to benchmark them against other jobs in the company or in the broader employment market. Yet, these are not areas of genius for all.

Learning-by-Doing 15

Learning-by-Doing Motivation Case Study Budgeting 15

Strategy Driven

MARCH 11, 2011

It demanded blind loyalty, hired ISTJ personality types for support and rewarded dogmatic sales types for trading deals. The company did more than 4,000 deals…most risky and without research, planning and benchmarking. Without Strategic Planning, there is no benchmarking of specific tactics. Accounting.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57