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When Deming Goes to School

Deming Institute

When you start thinking like that you start thinking how am I operating, what am I doing that is causing people around me to be demotivated? It is a very rare teacher, or manager, that is willing to consider how they need to change (especially if the ideas are from their students or employees).

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What Circuit City Learned About Valuing Employees

Harvard Business Review

In 1960, 11 years after he founded the company that became Circuit City, my father Sam Wurtzel was reading a book he couldn't put down: The Human Side of Enterprise , by MIT professor Douglas McGregor. The next morning, he called McGregor's office and asked for a meeting with him.