How This Lingerie Store Boosted its Bottom Line, Despite the Downturn
Harvard Business Review
OCTOBER 3, 2012
For instance, when customers expressed a desire for more time with sales associates, Journelle reorganized its operations and stripped away all non-customer facing activities (e.g. The findings revealed that a group of companies emerged with higher total shareholder return (TSR) than their peers post-recession.
15 
Let's personalize your content