Brand Management Customer Loyalty Media PR 
Great Leadership By Dan
DECEMBER 22, 2016
We should keep quiet or the media will drag us through the mud. In October 2012, their baby wipes were selling great, largely through Amazon’s subscription program, which allows customers to set a schedule for automatically replenishing their supply. Customers responded fast and furiously. We are a litigious society.
Strategy Driven
OCTOBER 29, 2012
A face-to-face talk where you ask 100 of your customers what they really think of you, and why they buy. As posted on your business Facebook page by your customer, or as recommended by customers on their social media accounts? What’s your social reputation? What’s your industry reputation? Interview departed employees.
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