Terry Starbucker

JUNE 19, 2011

Getting a competitive product to market, and properly supported, at the lowest possible cost, while continuing to grow revenues, and profit, at acceptable rates. A lot of it surrounded improvements to call centers, and this was where the dilemma came to the surface. The dilemma? But that costs money. Boom, the dilemma.

Call Center 264

Call Center Metrics Bottom-up Cost 264

Strategy Driven

JANUARY 28, 2021

Due to its simple and convenient features, many businesses in different industries have successfully adopted this technology. Other service providers let you use your existing Internet-connected phones to enjoy unlimited calls for lower prices compared to the per-minute charges of telephone companies. Consider the following reasons.

Company 73

Company Software Telecommunications CRM 73

Great Leadership By Dan

JANUARY 26, 2017

These companies have “going global” down—they perform strongly in international markets, and can execute across borders because they embed globalization on their daily executive discussions. That will help make decisions on budget and resources, and will focus everyone on the top opportunities. Map a plan for 1-2-3 year growth. ·

Globalization 120

Globalization Budgeting Strategy Compliance 120

Strategy Driven

JANUARY 2, 2015

Many people used to do the same thing with the word ‘technology,’ using it far from its reasonable definitions. These expressions are trite and reflect a copy-cat way of talking and thinking: ‘Solutions’ is a tired 1990’s term, taken from technology hype. The ‘brand’ is a marketing term.

Strategy 50

Strategy Strategic Planning Budgeting Risk Management 50

Strategy Driven

DECEMBER 15, 2010

What will happen if you add a channel, trim budget for another or initiate a new contact policy? SAS – Providing organizations with THE POWER TO KNOW ® SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market.

Resources 50

Resources Process Constraint Objective 50

Harvard Business Review

JULY 14, 2016

For the 2008 presidential race, Barack Obama hired one of Facebook’s early employees, Chris Hughes, to drive the campaign’s technology strategy. How will technology impact the outcome of the 2016 presidential election? In this article, I review three critical aspects to watch: marketing, operations, and profiling.

Bond 8

Bond Early Adopters Technology Politics 8

Harvard Business Review

JANUARY 28, 2015

Coordinating the infrastructure, technology, and messaging in a way that appears seamless and fluid to the customer is, to be blunt, a logistical nightmare. The better metric would measure the percentage of calls that were made and required no additional follow up. But getting it right pays off.

COO 8

COO Planning Metrics Call Center 8