Marshall Goldsmith

DECEMBER 16, 2013

The new work contract – where employees take responsibility for their own careers and corporations provide them with career-enhancing but impermanent opportunities – can be as difficult for organizations to manage as it is for individuals. We must manage our human assets with the same rigor we devote to our financial assets.

Bureaucracy 151

Bureaucracy Intellectual Capital Kotter Telecommunications 151

Harvard Business Review

NOVEMBER 4, 2014

Prahalad and I urged managers to think in a different way about the building blocks of competitive success. Managers assess performance. It is the unchallenged tenets of bureaucracy that disable our organizations—that make them inertial, incremental and uninspiring. To manage” is “to control.”. “To Tasks are assigned.

Bureaucracy 8

Bureaucracy Short-term Long-term Intellectual Capital 8

Harvard Business Review

NOVEMBER 4, 2014

Prahalad and I urged managers to think in a different way about the building blocks of competitive success. Managers assess performance. It is the unchallenged tenets of bureaucracy that disable our organizations—that make them inertial, incremental and uninspiring. To manage” is “to control.”. “To Tasks are assigned.

Bureaucracy 8

Bureaucracy Short-term Long-term Intellectual Capital 8

Harvard Business Review

MAY 22, 2018

Believe it or not, bureaucracy was once a progressive innovation. Its hierarchical authority, specialized division of labor, and standard operating procedures enabled companies to grow far larger than they had ever been. The German sociologist Max Weber famously praised bureaucracy’s rationality and efficiencies.

Bureaucracy 9

Bureaucracy Agility Energy Constraint 9

Harvard Business Review

MARCH 8, 2013

What do you do if you're a leader in a large, successful organization with an entrenched bureaucracy, and you see the need for innovation? The Internal Revenue Service (IRS), however, was successful in transforming its bureaucracy. The entrenched culture of the Department of Defense defeated attempts to change it.

Bureaucracy 8

Bureaucracy Innovation Supply Chain Long-term 8

Coaching Tip

DECEMBER 12, 2010

Rushing into the shattered city, he managed to have $80,000 in gold loaded onto a horse cart covered with vegetables before fire consumed the bank building. And customers find themselves facing a bureaucracy where it’s hard to get answers, hard to understand what they’re telling you and certainly hard to get solutions.”.

Banking 105

Banking Mayo Bureaucracy Report 105

Harvard Business Review

NOVEMBER 16, 2018

Studies show that it’s also counterproductive resulting in lower profit margins, return on equity , and employee morale ; costly delays as players haggle over the size of the kickback; and poverty and poor governance in the markets where they’re paid. ” Identify “moon markets” and walk away.

Management 9

Management Ethics Cost Bureaucracy 9

Harvard Business Review

JUNE 2, 2014

You also have support staff, including the people in marketing, finance, HR, and other functions. When the tooth-to-tail ratio gets too low, front-line people find that they have to send every customer request or idea for improvement up through the bureaucracy and wait days or weeks for a response. The extra burden comes to 4.2

Cost 10

Cost Span of Control Management Bureaucracy 10

Harvard Business Review

NOVEMBER 2, 2016

In research for our book, The Founder’s Mentality , my coauthor and I found that 85% of the time, the barriers to sustainable growth are not external, but internal, and include bureaucracy, ability to motivate and retain talent, and slowness to decide, act or redeploy. When Home Depot slipped to last among U.S.

Company 8

Company Bureaucracy Long-term Competitive Advantage 8

Harvard Business Review

APRIL 25, 2011

Nokia's inability to field a credible response to the launch of the iPhone in 2007 and Google's Android operating system in 2008 has precipitated a freefall in its share price. Kearney as "the best-managed company in the world" — not so different from Apple today.

Supply Chain 15

Supply Chain Long-term Brand Early Adopters 15

Harvard Business Review

MAY 19, 2015

The group also focused on specific pillars upon which the regime’s power rested —such as the media, bureaucracy, police, and military— to target their efforts. Otpor might have been a protest group, but it operated as if it was a startup company marketing a product.

Management 8

Management Bureaucracy Sharpe Consensus 8

The Horizons Tracker

FEBRUARY 28, 2021

What’s more, the authors also believe that the UK lacks the physical or IT infrastructure to successfully manage the new relationship with the EU and is instead relying on transitional arrangements to make things work. “Our research shows Brexit will pose long-term challenges for standards of medicines in the UK.

Report 141

Report Bureaucracy Short-term Long-term 141

Harvard Business Review

MARCH 13, 2015

The next rung of leaders who operate from different geographies or second-tier P&Ls often have to converge on this center of gravity for reviews and the occasional reprimand. In a hyper-speed world with multiple divergences, a vertical chain of command with annual rituals creates isolation, sluggishness, and bureaucracy.

Agility 8

Agility Bureaucracy Competitive Advantage Software 8

Harvard Business Review

DECEMBER 27, 2016

David Kenny, the new head of IBM’s Watson, defines that business as “AI (artificial intelligence) as a service,” a central part of the data analytics market that IBM CEO Virginia Rometty says is a $2 trillion opportunity. But those that do account for half of the net value created in the global stock market in a given year.

Company 9

Company Supply Chain Retail Bureaucracy 9

Harvard Business Review

FEBRUARY 11, 2016

Insurgent startups, such as Instagram and Snapchat, manage to operate with far fewer resources than legacy companies in the same industry in the “pre-digital” era. Can anyone really argue that a company truly needs nearly 33,000 employees to operate the same basic website idea it had when it was 500 employees?

Company 8

Company Engineering Technology Bureaucracy 8

Harvard Business Review

DECEMBER 6, 2016

This means self-driving cars have shifted from a period of wild experimentation directly to market adoption — what Paul Nunes and I describe in our 2013 HBR article as “big bang” disruption. While cars have been getting smarter and smarter, the removal of human operators is what will dramatically change the law.

Transportation 8

Transportation Technology Software Supply Chain 8

Harvard Business Review

JUNE 9, 2011

We do not know the effectiveness of particular curricula, probably set by a sclerotic and unconstrained bureaucracy, nor the effectiveness of particular institutions, nor the ability of particular teachers to excite enthusiasm or to inspire a lifelong commitment to learning. As the old saw goes, what is not measured is not managed.

Education 13

Education Bureaucracy System Learning-by-Doing 13

Harvard Business Review

FEBRUARY 5, 2018

Five things differentiate the former from the latter: Bureaucracy and politics. Real entrepreneurs often need to manage opinionated venture capitalists on their boards, or the chaos of a couple dozen individual investors. ” By June 2017, all three had been cut loose and their projects shelved. Private vs. Public.

Entrepreneur 9

Entrepreneur Venture Capitalist Innovation Long-term 9

Harvard Business Review

FEBRUARY 24, 2011

Imagine if managements, boards, and investors adopted them: we could restart our economy, energize our business school curricula and create prosperity for our children and grandchildren. Berkshire's talented managers get the P&L independence to run their own businesses. He wants loyal investors who seek to be stockowners, not renters.

Letter 14

Letter P&L Net Present Value Insurance 14

Harvard Business Review

JUNE 17, 2015

This seems to be a key question on the minds of not just marketers, but company strategists these days. This intensive customer focus has increased as technology-enabled transparency and online social media accelerate an inexorable flow of market power downstream from suppliers to customers. The Future of Operations.

Productivity 8

Productivity Products Customer Intimacy Software 8

Harvard Business Review

FEBRUARY 26, 2016

The result is the reconstitution or destruction of industries, creation of new market spaces, and reshaping of old industry ecosystems. CEOs cannot manage their silos via hub-and-spoke and expect digital expertise to be properly incorporated in key decisions. Make the tough calls on people. Find new ways to motivate the legacy people.

Short-term 8

Short-term How To Venture Capitalist CFO 8

Harvard Business Review

MARCH 24, 2016

A recent study by three professors at Purdue’s Krannert School of Management is part of a growing mountain of evidence of the superior and more lasting performance of companies where the founder still plays a significant role as CEO, chairman, board member, or owner or adviser. Insight Center. Entrepreneurship for the Long Term.

Company 8

Company Venture Capitalist Long-term Hotels 8

Harvard Business Review

APRIL 26, 2016

I found that the companies that survive and thrive are good at aligning their organizations around three critical but competing activities : Box 1: Manage the present at peak efficiency and profitability. And yet without Box 2, organizations don’t truly transform; they persist in limiting ways of operating.

Company 8

Company Welch Bureaucracy Innovation 8

Harvard Business Review

MAY 12, 2015

Gerstner called his listening tour Operation Bear Hug. He gave managers three months to meet with customers, asking about issues they were grappling with and how IBM could help. Managers then had to recap the conversations in memos. Gerstner also called customers on his own every day.

Film 8

Film Bureaucracy Influence Brainstorming 8

Harvard Business Review

MAY 23, 2017

A case like Riley’s would make any leader take a hard look at his institution’s talent management, but it is particularly worrying at the Defense Department. We learned that we would need to change the way we used analytics and data and the way we managed our personnel processes.

Talent Management 8

Talent Management Learning-by-Doing Advertising Training 8

Harvard Business Review

APRIL 10, 2013

I met Slovenian entrepreneur, Sandi Cesko, in 2007 when his Ljubljana -based multi-channel retail operation, Studio Moderna , had about $70 million in sales. For you entrepreneurs, the challenges of scale-up are first and foremost the responsibility of managements and boards. It is hell to manage.". Even better.

Entrepreneur 8

Entrepreneur IPO Incentives Venture Capitalist 8

Harvard Business Review

MAY 8, 2013

Henry was the senior vice president of operations. Tony, the chief marketing officer, had suggested taking a drive so that they could talk about the integration of Beacon''s latest acquisition, VillageCar. I know I''m an ops guy and you''re the marketing guru, but I don''t buy it," Henry said. It gave us access to a new market.

Case Study 8

Case Study Brand How To Beyer 8

Strategy Driven

OCTOBER 11, 2013

Business shift from the retail dealer customer service mentality of Firestone shifted to a high-production tire operation. Along the way, many defective tires hit the market, subsequently causing SUV rollovers, damage and, in some cases, deaths. Current management of both companies were ill-advised on handling the crises.

Crisis 73

Crisis Crisis Management Retail Budgeting 73

Strategy Driven

NOVEMBER 2, 2012

Are budgeting measures used to manage performance? Is the performance management system focused upon outcomes? How well can management interpret and apply findings to the decision process? How do you handle crisis management and preparedness? Supply chain management should be implemented. Running a bureaucracy.

Strategic Planning 91

Strategic Planning Budgeting Planning Competitive Advantage 91

Harvard Business Review

SEPTEMBER 5, 2016

Yet there’s compelling evidence that bureaucracy creates a significant drag on productivity and organizational resilience and innovation. By our reckoning, the cost of excess bureaucracy in the U.S. million managers, first-line supervisors, and administrators in the American workforce in 2014. Here’s the arithmetic.

Cost 8

Cost Bureaucracy GDP Management 8

Harvard Business Review

JULY 8, 2014

A few years ago one of the most vexing questions for marketing executives was whether big corporations were going to have to do what Bharti Airtel had done. Virtually everything except customer management and building the brand was left to partners. Now, by “hierarchy” I don’t mean a stifling bureaucracy.

Technology 8

Technology Marketing Outsourcing Supply Chain 8

Harvard Business Review

MARCH 13, 2017

Unproductive routines, corporate bureaucracy, and “administrivia” kill ambition and sap energy for far too many employees. Organizations waste too much time - see how Bain helps them manage it like money in this 10-minute video slide deck. redesign the operating model. Related Video. Your Scarcest Resource.

Zero Based Budgeting 11

Zero Based Budgeting Organization Budgeting How To 11

Harvard Business Review

JUNE 15, 2017

General Motors, once the world’s largest car maker, has decided to stop selling vehicles in India by the end of 2017, since it considers its India operation to be not profitable. 1 — Consistent Leadership Over Time Matters in This Market. Unlike Bentley or Rolls-Royce, GM is a mass-market car company in the U.S.

CEO 9

CEO Long-term Short-term Mass Marketing 9

Strategy Driven

JUNE 22, 2012

This is not written to take swipes at responsible branding, marketing and advertising. Branding is a sub-set of marketing, which is a sub-sub-set of corporate strategy. Cause-related marketing materials. My analysis: The stock market looks primarily at profits…one small part (1%) of the business picture.

Brand 56

Brand Analysis Advertising Software 56

Harvard Business Review

SEPTEMBER 10, 2014

” Choices about whether and how to use money to remedy social problems should be left to individuals, he argued, who would be in better position to provide it if they were not being in effect taxed by corporate managers who thought they had better ideas for how to spend it. As a result, a new era is emerging.

Supply Chain 10

Supply Chain Bureaucracy Short-term Agility 10

Harvard Business Review

JUNE 16, 2011

One of the driving principles of the Harvard Business Review/McKinsey M-Prize for Management Innovation is that everyone wins when everyone shares. We launched the Management 2.0 We launched the Management 2.0 When it comes to making an impact and accelerating change, it turns out that the how is as important as the what.

Management 12

Management Short-term How To Strategic Planning 12

Harvard Business Review

MARCH 2, 2016

The economy we’re operating in today may have been built to serve corporations, but not many corporations are doing well in the digital environment. Even the apparent winners are actually operating on borrowed time and, perhaps more to the point, borrowed money. Old ways of doing things are replaced by better ones.

Technology 8

Technology Short-term Long-term Creativity 8