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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Forced to do more with much less, the small businesses that have managed to survive and even thrive during these tough times have recognized one important factor: You can’t always compete on price, but you can compete on service. And the best thing about great customer service is that providing it doesn’t cost you an extra penny.

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3 Changes Retailers Need to Make to Survive

Harvard Business Review

Pioneers of new business models, such as Alibaba and Amazon, are launching innovations in rapid succession, such as voice ordering and real-time pricing, while simultaneously building scale and driving down costs. Few industries are being disrupted as drastically as the retail industry.

Retail 10
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The Questions Executives Should Ask About 3D Printing

Harvard Business Review

It could upend supply chains, business models, customer relationships, and even entrepreneurship itself. The technology is expected to lead to reductions in the cost of employment, capital investment, shipping and inventory as well. This is expected as the costs of manufacturing, transportation and other inputs decline.)

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How to Innovate When You're Not the Big Boss

Harvard Business Review

Fortunately, demonstrating your skills in this area doesn't demand that you singlehandedly develop a new breakthrough product or revise the company's overall business model. Is the annual planning and budgeting system overly time-consuming and out of sync with the pace of the business?

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A New Way for Entrepreneurs to Think About IT

Harvard Business Review

Entrepreneurs today who practice digital bricolage can construct amazing companies and organizations from existing pieces, many of which offer capabilities once available only to large businesses. How Digital Business Models Are Changing. Provides a low-cost, real-time network to test ideas. Insight Center.

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Cast the Net Wide – Make the Most of Your Promotional Time and.

Women on Business

For example, when my book publisher was hit by Hurricane Wilma, (thus my upcoming book was literally blown away), I turned to graphic design where I had received all my training and contacts—but with a much different business model. Practice frugality. Don’t throw money at a need.

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Make Your Company Customer-Centric – and Increase Profitability by a Whopping 75 Percent

Strategy Driven

But businesses need to provide it in moderation and not at the cost of the human experience. Despite all the tech advancements, the disruptive force happening in business today is relationship building. While there’s no denying that technology has amazing advantages to make it easier for the customer in most cases.

Company 72