Remove Business Model Remove Engineering Remove Operations Remove Outsourcing
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5 Tips For Improving Productivity and Lead Generation Within Your Company

Strategy Driven

Operating a business in this regard isn’t easy at all, and this, in many cases, leads to companies becoming stagnant as you get comfortable where you’re at now. This is common and not always the wrong decision; when you’re comfortable and can see that your business model will remain sustainable, why risk anything?

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Fueling Business Process Management with the Automation Engine that Can!

Strategy Driven

Gone are the days were BPO meant Business Process Outsourcing, with Robotic Process Automation technology fueling new millennium enterprises, BPO has taken on a new meaning, Business Process Optimization. Both industrial, machine-like robots and digital, computerized robots have revolutionized the way companies operate.

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Instead of Optimizing Processes, Reimagine Them as Platforms

Harvard Business Review

Rethinking process optimization — visualizing processes as platforms — can transform your business model. One applications outsourcing team, for example, proposed a clever UX tweak to help optimize a global fulfillment process their company managed for its biggest client.

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You Don’t Have to Be a Software Company to Think Like One

Harvard Business Review

Disney has reinvented the customer experience by translating what it exclusively knows about park operations into software, substantively enhancing its customer value proposition. Today, Delta has industry-leading operations in metrics such as on-time arrivals, flight cancellations, and lost bags.

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Scaling Customer Service as Your Startup Grows

Harvard Business Review

Don’t let your engineers hack together workarounds that will need to be maintained down the road; provide real engineering solutions to the types of problems new software has. Your customer feedback is coming in through a variety of channels: phone calls to founders, emails to engineers, even the occasional text message.

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Looking to Join the Lean Start-up Movement?

Harvard Business Review

There''s no doubt that people inside large companies over-engineer business plans, but don''t let the pendulum swing too far the other way. That doesn''t mean that companies should either outsource the task or bring in entirely fresh blood. Of course, the value of a tool depends on its application.

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How to Transform a Traditional Giant into a Digital One

Harvard Business Review

The new game is to think about the business model and strategy for not just the company but the entire ecosystem. He built a team to develop Predix, a cloud-based platform that underlies all of GE’s industrial businesses. Radically reduce people dedicated to the old business. Think like a large-scale entrepreneur.