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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

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The Questions Executives Should Ask About 3D Printing

Harvard Business Review

It could upend supply chains, business models, customer relationships, and even entrepreneurship itself. For example, printing products on demand would significantly reduce the U.S. As an example of the complications ahead, let’s look at taxes. 3D printing is poised to redefine global manufacturing and distribution.

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3 Changes Retailers Need to Make to Survive

Harvard Business Review

Pioneers of new business models, such as Alibaba and Amazon, are launching innovations in rapid succession, such as voice ordering and real-time pricing, while simultaneously building scale and driving down costs. At Amazon, for example, executives are required to “dive deep” as well as to “think big.”

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How to Innovate When You're Not the Big Boss

Harvard Business Review

Fortunately, demonstrating your skills in this area doesn't demand that you singlehandedly develop a new breakthrough product or revise the company's overall business model. As an example, consider Lynn Hollings, a mid-level manager who took the initiative to introduce change within her organization.

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Cast the Net Wide – Make the Most of Your Promotional Time and.

Women on Business

Any professional should have antennae open for business every time you answer the phone, e-mail, or walk out the door. For example, as a designer/writer, my skills are not well applied to bookkeeping or financial management. As a former client once said, “we are ALL salesmen!&# The right ones made him look like a visionary.

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Why We Need to Update Financial Reporting for the Digital Era

Harvard Business Review

The CEO’s principal aim therefore is not necessarily to judiciously allocate financial capital but to allocate precious scientific and human resources to the most promising projects and to pull back and redeploy those resources in a timely manner when the prospects of specific projects dim.

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A New Way for Entrepreneurs to Think About IT

Harvard Business Review

Entrepreneurs today who practice digital bricolage can construct amazing companies and organizations from existing pieces, many of which offer capabilities once available only to large businesses. How Digital Business Models Are Changing. Insight Center. Sponsored by Accenture. No strategy is static.