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Listen to Your Employees, Not Just Your Customers

Harvard Business Review

When the big video streaming service surveyed customers who renewed subscriptions, it discovered, paradoxically, that some customers stayed with Hulu even when they didn’t necessarily have a positive perception of the brand overall. Emma Seppala and Kim Cameron. Which needle do you want to move?

Survey 8
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What to Do When Your Future Strategy Clashes with Your Present

Harvard Business Review

MedStar operated nine hospitals, but realized that its long-held objective of increasing revenue and profits at those venues was unsustainable, given the outcries over runaway medical costs. These new ventures would operate separately from the core hospital assets and would compete in new ways in the health care marketplace.

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44 Content Marketing Agencies Defined by 65 Marketers

Miles Anthony Smith

Nemorin They make great content stories using the medium of the moment, video. Some companies haven’t used an agency because they believe no one knows their product and the reason for operating in their space as well as they do. Stay on top of all technological advances pertaining to marketing.

Marketing 105