Let's Grow Leaders

JUNE 27, 2013

I felt my energy drain as I drove toward the call center. The center’s results were stagnant– it was time to dig deeper. Joe’s energy ignited [.] The post 5 Ways to Unblock Leadership Energy appeared first on Let's Grow Leaders. Necessary, not fun.

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Energy Call Center Leadership Stress 444

Leading Blog

MARCH 1, 2020

Here's a look at some of the best leadership books to be released in March 2020. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. Leading with Gratitude : Eight Leadership Practices for Extraordinary Business Results by Adrian Gostick and Chester Elton.

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Books Handbook Leadership Tactics 375

Let's Grow Leaders

SEPTEMBER 22, 2014

I’ve spearheaded many such initiatives over the years, including the modeling of all the leadership jobs that were used in merger selection of the executive team. call center directors, team leaders). Here’s what such an informal competency could look like in the call center director world.

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Team Call Center Participative Wilde 466

Decker Communication

JUNE 28, 2021

I’ve been lucky enough to manage people for most of my career. While I loved all my roles, one in particular really helped me grow as a leader — managing a call center in financial services. The energy in a call center is incredible. Every role over the next few decades involved people management.

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Call Center Energy Tools Participative 95

Let's Grow Leaders

SEPTEMBER 6, 2021

Whenever anyone asks me what leadership lessons I wished I’d learned sooner, I always have the same response. He was my technical expert— he knew everything about the network and call center operations. But don’t overlook the importance of a network of strong peer relationships. 4 Vital Peer Relationships To Nurture.

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How To Learning-by-Doing Course Call Center 551

Decker Communication

JUNE 28, 2021

I’ve been lucky enough to manage people for most of my career. While I loved all my roles, one in particular really helped me grow as a leader — managing a call center in financial services. The energy in a call center is incredible. How do I create energy and build the team as one with this new world?

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Call Center Energy Tools Participative 52

Women on Business

JANUARY 11, 2011

Ranking third in Popular Science ‘s list of ‘America’s Greenest Cities,’ Boston is putting its recovery money toward clean-energy initiatives. Partner with local R&D brainpower to start your own clean-energy venture. Authentic Leadership I was recently at the Pa. Governor’s Conference for Women.

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