Call Center Energy Leadership Operations 
Let's Grow Leaders
SEPTEMBER 22, 2014
I’ve spearheaded many such initiatives over the years, including the modeling of all the leadership jobs that were used in merger selection of the executive team. call center directors, team leaders). Here’s what such an informal competency could look like in the call center director world.
Let's Grow Leaders
SEPTEMBER 6, 2021
Whenever anyone asks me what leadership lessons I wished I’d learned sooner, I always have the same response. He was my technical expert— he knew everything about the network and call center operations. But don’t overlook the importance of a network of strong peer relationships. An Encourager. A Challenger.
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Decker Communication
JUNE 28, 2021
While I loved all my roles, one in particular really helped me grow as a leader — managing a call center in financial services. The energy in a call center is incredible. Voices would be coming from every corner of the room and many people would stand to increase their energy over the phone.
Decker Communication
JUNE 28, 2021
While I loved all my roles, one in particular really helped me grow as a leader — managing a call center in financial services. The energy in a call center is incredible. Voices would be coming from every corner of the room and many people would stand to increase their energy over the phone.
Terry Starbucker
JULY 5, 2015
Note: This is the 3rd installment of excerpts from my book manuscript of “More Human: A Journey To The Heart Of Great Leadership” The first installment is here , and the second here. . It is a key step towards building the culture of accountability that is the heart of More Human leadership. ” – Robert Orben.
Tanveer Naseer
AUGUST 5, 2014
The “Why” of Everyday Work People do not have just one way of operating. Schemas reflect these changes of context; thus, when a call center employee is operating in a help-a-family schema, the kinds of behaviors that are appropriate are quite different from those in a deal-with-a-customer schema.
Strategy Driven
JANUARY 2, 2015
Used out of context, words become excuses, gibberish, rationales and basically wastes of energy. ‘Customer care’ means that customer service is palmed off on some call center. The Big Picture of Business – Doing Your Best Work on Deadlines: Mobilizing the Energy for Best Business Success. Words count.
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