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To Drive Digital Transformation, Focus on People

Strategy Driven

Businesses from top global firms to main street staples are looking into a future driven by new technology capabilities. These new capabilities connect to the work we’ve done over the past several decades inside our enterprises to automate processes with tools — such as accounting systems, supply chain, call center, and such.

Agility 66
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Top 10 US Cities to Capture Small Business Recovery Act Dollars.

Women on Business

Ranking third in Popular Science ‘s list of ‘America’s Greenest Cities,’ Boston is putting its recovery money toward clean-energy initiatives. Partner with local R&D brainpower to start your own clean-energy venture. Authentic Leadership I was recently at the Pa. Governor’s Conference for Women.

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How To Better Engage Your Employees

Strategy Driven

It’s worth your time and energy to find ways that help build a collaborative environment. Leadership has to step up and take the initiative if you want to experience real change. For example, if you have a call center, try sprucing it up by implementing call center gamification. Consider leaving a comment!

How To 53
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3 Valuable Insights Leaders Can Learn From Neuroscience

Tanveer Naseer

Breakthroughs in human brain research (using conventional experimental psychology research in addition to relatively new technologies like CT scans and magnetic resonance imaging) are revealing new insights about cognitive processes. He has experience working in financial services, energy, engineered products and services, and consumer goods.

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The Big Picture of Business – Avoid the Tired, Trite Terms: Encourage Original Thought, Focus on Priorities and Strategy

Strategy Driven

Used out of context, words become excuses, gibberish, rationales and basically wastes of energy. Many people used to do the same thing with the word ‘technology,’ using it far from its reasonable definitions. ‘Customer care’ means that customer service is palmed off on some call center.

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Five Steps to Resource Optimization: Any process can be improved.

Strategy Driven

Each issue is packed with thought-provoking content and insight into the business issues that affect all companies competing in today’s technology-driven marketplace with recent contributions by best-selling author and researcher Tom Davenport; social media guru Chris Brogan; and Myron Scholes, world renowned economist and Nobel Prize winner.

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“We Had Gone Back 20 Years.” The Heads of Puerto Rico’s Largest Media Company on Life After Hurricane Maria

Harvard Business Review

Our call centers became the FEMA call centers. For example, now with our call center experience, we are competing for the call centers for the U.S. We needed to adjust our plan to give room and seize the opportunities that had risen within housing, energy, and services. and Caribbean.

Media 8