Call Center Leadership Maturity Technology 
Harvard Business Review
AUGUST 28, 2017
While it’s clear that CEOs need to consider AI’s business implications, the technology’s nascence in business settings makes it less clear how to profitably employ it. While investment in AI is heating up, corporate adoption of AI technologies is still lagging.
Harvard Business Review
FEBRUARY 3, 2016
Twenty years ago, Louis Gerstner transformed IBM by emphasizing consulting and technology services — not just technology — to solve customer problems. Insight Center. How technology is changing the way we work. Can the elephant dance again? Corporate Culture for a Digital World. Sponsored by Accenture.
Expert insights. Personalized for you.
9 
Let's personalize your content