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Management Styles

Strategy Driven

Organizations should coordinate management skills into its overall corporate strategy, in order to satisfy customer needs profitably, draw together the components for practical strategies and implement strategic requirements to impact the business. This is my review of how management styles have evolved. Under it, people were managed.

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The Big Picture of Business – Corporate Cultures Reflect Business Progress and Growth.

Strategy Driven

Organizations should coordinate management skills into its overall corporate strategy, in order to satisfy customer needs profitably, draw together the components for practical strategies and implement strategic requirements to impact the business. This is my review of how management styles have evolved. Under it, people were managed.

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A Survey of 3,000 Executives Reveals How Businesses Succeed with AI

Harvard Business Review

AI technologies like neural-based machine learning and natural language processing are beginning to mature and prove their value, quickly becoming centerpieces of AI technology suites among adopters. Our results suggest there’s still time to climb the learning curve and compete using AI. There’s no one-size-fits-all AI solution.

Survey 10
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How the Philippines Became Tech Startups’ New Source for Talent

Harvard Business Review

The Southeast Asia city’s rapid growth echoes the story of the so-called “unicorns” — technology start-ups that rapidly grew to a billion-dollar valuation and beyond. But as start-ups mature, the grow-at-all-cost narrative will be replaced by a flight to capital efficiency and profitability.

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Why More M&As Is a Sign That Scale Is No Longer an Advantage

Harvard Business Review

I believe that industry consolidation may be the death throes of mature industries as they struggle to compete with America’s return to a more entrepreneurial, craft economy. Where only the largest organizations could operate 24-hour call centers, today, even small organizations have access to companies like Global Response.

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The Customer Support Hierarchy of Needs

Harvard Business Review

Almost five years ago, I was sitting in the conference room of one of the world’s largest insurance companies, trying to push the idea of social customer relationship management to their corporate marketing team. The most basic needs of a person are Existential, which then lead into Relatedness and finally to Growth needs.

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The U.S. Can’t Count on Technology to Revive the Job Market

Harvard Business Review

These have multiple causes including the shift of the economy to services and information-intensive activities, productivity growth, the appearance of new products and services, demographics, and continued offshoring that now includes services ranging from call centers to medical procedures. million, were the largest in U.S.