Strategy Driven

OCTOBER 7, 2016

Those who matured in the era of the Human Relations style of management were still clinging to value systems of Hard Nosed. If problems are handled only through form letters, subordinates or call centers, then management is the real cause of the problem. Most corporate leaders are two management styles behind.

Management 70

Management Hostile Takeover Management by Objectives Objective 70

Strategy Driven

DECEMBER 18, 2015

Those who matured in the era of the Human Relations style of management were still clinging to value systems of Hard Nosed. If problems are handled only through form letters, subordinates or call centers, then management is the real cause of the problem. Most corporate leaders are two management styles behind.

Hostile Takeover 50

Hostile Takeover Management by Objectives Objective Scientific Management 50

Harvard Business Review

AUGUST 28, 2017

AI technologies like neural-based machine learning and natural language processing are beginning to mature and prove their value, quickly becoming centerpieces of AI technology suites among adopters. Our results suggest there’s still time to climb the learning curve and compete using AI. There’s no one-size-fits-all AI solution.

Survey 15

Survey Execution First-mover Advantage Technology 15

Harvard Business Review

DECEMBER 6, 2013

If you view a company’s processes and maturity through the lens of Clayton’s ERG model, the insurance CMO’s decision becomes kind of obvious. Rows of call center agents patiently guiding customers through their scripted responses and canned email responses aren’t going to cut it, when your customers are on so many different channels.

Insurance 11

Insurance Maturity FAQ Media 11

Harvard Business Review

AUGUST 5, 2015

The Southeast Asia city’s rapid growth echoes the story of the so-called “unicorns” — technology start-ups that rapidly grew to a billion-dollar valuation and beyond. But as start-ups mature, the grow-at-all-cost narrative will be replaced by a flight to capital efficiency and profitability.

Outsourcing 8

Outsourcing Technology B2B GDP 8

Harvard Business Review

OCTOBER 26, 2015

I believe that industry consolidation may be the death throes of mature industries as they struggle to compete with America’s return to a more entrepreneurial, craft economy. Where only the largest organizations could operate 24-hour call centers, today, even small organizations have access to companies like Global Response.

Competitive Advantage 8

Competitive Advantage Pharmaceuticals Industry Trends 8

Harvard Business Review

JUNE 4, 2015

These have multiple causes including the shift of the economy to services and information-intensive activities, productivity growth, the appearance of new products and services, demographics, and continued offshoring that now includes services ranging from call centers to medical procedures. million, were the largest in U.S.

Technology 8

Technology Offshoring Marketing Health Care 8