Harvard Business Review

OCTOBER 26, 2012

My colleague, Harvard Professor Clayton Christensen, addressed this topic in his HBR article, How Will You Measure Your Life? Clay observed that few people, if any, intend at the outset of their career to behave dishonestly and hurt others. But then, Christensen says, they started making exceptions to the rules "just this once.".

Christensen 15

Christensen Self-aware Short-term Long-term 15

Harvard Business Review

JULY 19, 2013

Questions alone might be clever, but as Jeff Dyer, Clayton Christensen, and I found in our research behind The Innovator''s DNA , they rarely produce positive impacts. At a recent World Economic Forum workshop, this five-step Catalytic Questioning process took 24 minutes. Winnow your questions down to three or four that truly matter.

Brainstorming 8

Brainstorming Christensen Disruptive Innovation Innovation 8

Harvard Business Review

MARCH 1, 2017

To borrow Clayton Christensen’s phrase, our hotel laundry’s “job to be done” is not cleaning dirty clothes; it is preserving and enhancing our guests’ sense of participation in the world of fashion. Fashion and clothing were central to the guest experience — much more so than we had realized.

Hotels 8

Hotels Fashion Budgeting Retail 8