Career Christensen Development Workshop 
Harvard Business Review
OCTOBER 26, 2012
My colleague, Harvard Professor Clayton Christensen, addressed this topic in his HBR article, How Will You Measure Your Life? Clay observed that few people, if any, intend at the outset of their career to behave dishonestly and hurt others. But then, Christensen says, they started making exceptions to the rules "just this once.".
Harvard Business Review
MARCH 1, 2017
By diving into the data, we were able to dramatically reduce customer dissatisfaction, increase customer loyalty, and develop new, differentiating service offerings. Figuring Out What Our Customers Wanted. Fashion and clothing were central to the guest experience — much more so than we had realized. Budget also went to education.
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