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Servant Leadership Observer ? November 2010

Modern Servant Leader

Who Is Accountable for Your Career? Careers for Servant Leaders. Know Your Social Media Hierarchy. Conference. Social Media. Identify Your Leader’s Weakness. Do You Practice Artificial or Authentic Accountability? Blogging is a Mirror of Yourself and Your Organization. The Answer May Surprise You. Jill Knapp.

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Turn a C-level Customer Into Your Most Valuable Reference

Harvard Business Review

"Helping my smaller vendors grow and get established is in my interest," notes Patty Morrison , CIO of Cardinal Health — and the kind of dynamic customer advocate ideal for any technology firm. "So It's great career development for them.". So I'm willing to do what I can to help you grow your customer base.

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How to Create True Customer Advocates

Harvard Business Review

One predictable result of this activity has been increasing demand from marketing and sales leaders to find more such advocates to showcase, in some cases creating a "beast that needs to be fed" similar to what you see in traditional media channels — like sports or the entertainment industry — that experience rapid growth in popularity.

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Breaking Down Data Silos

Harvard Business Review

You can’t read the pages of the mainstream or business media without being impressed by the opportunity. Every CIO I meet tells me that they are excited at the potential of analytics for their business. Second, data confers insight and advantage. Using data costs money.