Michael Lee Stallard

OCTOBER 21, 2013

Many leaders unknowingly sabotage their careers by wrongly assuming their employees are actively engaged in their work. Organizations with high-engagement scores have customer loyalty numbers that are twice the level of organizations with average employee-engagement scores. Help Employees Achieve their Career Aspirations.

Career 363

Career Customer Loyalty Bottom-up Loyalty 363

Lead Change Blog

DECEMBER 20, 2018

In survey after survey, year after year, employees express their dissatisfaction with how they are being supported in their careers. What IF… you could more easily and frequently engage in the career development. What IF… you could more easily and frequently engage in the career development. that must get done?

Customer Loyalty 241

Customer Loyalty Human Capital Career Webinar 241

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. All of these are ways that great customer service cultures are maintained. Instead, I’ve discovered that every company’s culture is, on the surface, quite distinct.

Airlines 114

Airlines Mission Statement Customer Loyalty Mayo 114

Women on Business

DECEMBER 2, 2010

In the movie, Buddy failed dismally to keep up with the production of Etch-a-Sketch toys against the skill and speed of the other elves in the workshop. What is your company most skilled in providing your customers? Building Customer Loyalty Building customer loyalty by being loyal to them.

Brand 215

Brand Press Release Discount Customer Loyalty 215

Skip Prichard

JUNE 26, 2019

Over the course of my career, I have seen the business world transform and certain powerhouses, think Amazon, Apple, and Uber, redefine the business model to capture incredible value. In other cases, a company might build an in-demand product or service but struggle to execute to customer expectations. Steve Coughran.

Strategy 80

Strategy SWOT Company Customer Loyalty 80

Harvard Business Review

FEBRUARY 23, 2018

To entice employees and relevant stakeholders to own sustainability, sell it as an opportunity to contribute to the future wellbeing of both the company and society Sometimes you have to appeal to the head (monetary incentives, cost savings, career advancement), other times to the heart (look at the difference we make), and very often, both.

Incubator 8

Incubator How To Real Estate Business Model 8

Harvard Business Review

MARCH 1, 2017

By diving into the data, we were able to dramatically reduce customer dissatisfaction, increase customer loyalty, and develop new, differentiating service offerings. Figuring Out What Our Customers Wanted. This mindset was generating a high risk of us not meeting the high expectations of our guests.

Hotels 8

Hotels Fashion Budgeting Retail 8