N2Growth Blog

MARCH 23, 2010

In today’s post I’ll address a key metric that all companies should be focused on – Customer Experience Management (CEM)… Before I go any further let’s get the semantical arguments out of the way…Some will claim that a well conceived CRM initiative includes CEM as a subset.

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N2Growth Blog

JANUARY 20, 2011

In fact, gossip seriously undermines each one of the aforementioned success metrics by propagating inaccurate information. When you take part in gossip you do none of these things. At its core, gossip is the highest form of disloyalty, and it is far from innocent or idle.

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Blog Reputation Participative Brand 419

N2Growth Blog

MAY 5, 2011

It has definitely caused its fair share of angst, frustration, and vigorous debate among executives and professional advisors simply for the reason that it is one of the few metrics that touches virtually every aspect of a business. At this stage of my career I tend to look at the nature of the engagement more than I do my rate schedule.

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N2Growth Blog

DECEMBER 13, 2010

I think many in leadership get to choose the metric they use to measure, and they seem to always choose the one that makes them look good. That said, your observation about the need to measure the "right" metrics is an astute one. Thank you for sharing this freely. link] davidburkus Great exam. Kavita Great article.

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Blog Leadership Benchmarking Tactics 366

N2Growth Blog

APRIL 25, 2010

These silos are staffed with legions of “tenured&# COBOL and C++ programmers, as well as &# tenured&# IT managers overseeing the operation. I want metrics that mirror experience. Walking into these organizations is often like traveling back in time 20 years. Tenure is too qualitative. I agree that loyalty is critical.

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N2Growth Blog

NOVEMBER 19, 2010

Even if you don’t find yourself having to frequently deal with extreme situations, it is often nothing more than normal dealings in the ordinary course of business that can place you at a nexus…Do you make your decision based upon the facts at hand and sound decisioning metrics, or do you let your emotions drive your decisions?

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Harvard Business Review

MARCH 31, 2017

If you’re not a numbers person, finance is daunting. ” Joe Knight, a partner and senior consultant at the Business Literacy Institute and the coauthor of Financial Intelligence , says that an absence of financial savvy is “career-limiting.” Stop avoiding finance because you’re afraid of numbers.

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N2Growth Blog

OCTOBER 18, 2010

Gut instincts can only take you so far in life, and anyone who operates outside of a sound decisioning framework will eventually fall prey to an act of oversight, misinformation, misunderstanding, manipulation, impulsivity or some other negative influencing factor. They make bad decisions. What would happen if no decision is made?

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N2Growth Blog

JANUARY 16, 2011

While a brand without exposure is not much of a brand, I consistently find that brand exposure is an aspect of brand management that is all too often overlooked as a success metric.

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Brand Brand Management Blog Media 382

N2Growth Blog

APRIL 14, 2010

Home About Overview News Careers Contact Blog Services Branding/Identity Executive Search Leadership Development Overview CEO Coaching Executive Peer Groups Strategic Growth Consulting Innovation Management Personal Branding Reputation Management Social Media Consulting Pro Bono Services Clients Intermidiaries Downloads Blog Contactus N2growth Home (..)

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N2Growth Blog

DECEMBER 21, 2010

It's one of my great drivers to achieve significance in what I do – even if that doesn't necessarily mean success as defined by any metric you care to choose… Thanks for an interesting read!

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Blog Succession Influence Brand 416

HR Digest

NOVEMBER 9, 2021

What excites me about S&B at Audible is that we work to improve the lives of those without privilege in the cities and countries in which we operate, because Audible seeks to exemplify what a company can mean beyond what it does. We believe in giving people a chance, and we work to make this so, particularly in the urban core.

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HR Digest

NOVEMBER 9, 2021

What excites me about S&B at Audible is that we work to improve the lives of those without privilege in the cities and countries in which we operate, because Audible seeks to exemplify what a company can mean beyond what it does. We believe in giving people a chance, and we work to make this so, particularly in the urban core.

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Diversity Katz Learning-by-Doing Globalization 52

N2Growth Blog

AUGUST 12, 2010

I have been generally well regarded throughout my career for building extremely effective teams, and what I can share with you is that team building is not about equality at all. It is not too difficult to get your crew all oaring together when these characteristics are firmly in place because they now know which direction to row.

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Consensus Team Building Blog Team 388

Harvard Business Review

OCTOBER 17, 2018

Nearly all physicians take on significant leadership responsibilities over the course of their career, but unlike any other occupation where management skills are important, physicians are neither taught how to lead nor are they typically rewarded for good leadership. impact of training on quality metrics) of their interventions.

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Training Leadership Health Care Education 10

Harvard Business Review

MARCH 8, 2011

But it's important to know the difference between a one-time error in judgment and a decision to pursue a critically flawed strategy — in fact, your future career may depend on knowing the difference. Gather more information and improve your metrics. You can't do much to sugarcoat an outrageously bad decision.

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Strategy Metrics Restructuring Finance 14

N2Growth Blog

NOVEMBER 23, 2010

While my list had more "diversity" it was a larger list based upon specific metrics as the standard for qualification – diversity was not one of these metrics. Interesting points about the metrics involved – good feedback for women leaderhsip bloggers. In fact, the report points out how “U.S.

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Diversity Blog Leadership Learning-by-Doing 350

HR Digest

MAY 6, 2024

Consolidated HR Operations What is an HRIS? An HRIS consolidates HR data and processes in one place, enabling cost savings and streamlined operations compared to using disparate tools. These features enable data-driven decision-making by providing insights into workforce metrics, performance indicators, and other key HR data points.

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Harvard Business Review

AUGUST 31, 2018

They were employed in midlevel to upper-midlevel management positions in strategy, finance, marketing, legal, operations, and technology functions. The women in my sample were asked to think back on two defining career moments that best prepared them to advance. How People Get Ahead.

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Management Tacit Knowledge Diversity Leadership Pipeline 10

N2Growth Blog

AUGUST 16, 2010

They all speak of the quality of their talent as a key success metric…in fact, many of them will emphatically state that talent is their single biggest competitive advantage. In today’s post I’ll examine one of the most frequent offenders; “ Talent is our biggest asset.&#

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Harvard Business Review

OCTOBER 17, 2013

As we in the United States juggle major structural and operational changes and try to secure our financial systems as revenues fall, we must keep our promise of safety and high quality to every patient, every time. They communicate the necessity of understanding quality as a living, changing thing, not as a static metric.

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Crisis Health Care Quality Welch 8

N2Growth Blog

JANUARY 13, 2011

Deliverables, benchmarks, deadlines, and success metrics must be incorporated into the plan. This may be the first time in my career that I've been accused of taking a standard management approach.:) Every task should be assigned and managed according to a plan and in the light of day. via n2growth.com [.]

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Blog Innovation Strategic Planning Brand 413

N2Growth Blog

OCTOBER 6, 2010

I wasn’t nearly as dazzled by Jim’s statistics and metrics as I was his outlook on life. Where Jim fell short in my opinion was that if you’ve heard Jim before, there wasn’t a lot of new information. Jim went to his staples of Level 5 Leaders, the Hedgehog principle and the Flywheel concept.

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Blog Brand Media Influence 360

HR Digest

NOVEMBER 9, 2023

Criteria for Progression : Outline the factors, such as skills development, experience, or performance metrics, that contribute to an employee moving within the salary band. Cross-Functional Collaboration Encourage collaboration between HR, finance, and departmental leaders to collectively design and review the compensation system.

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System How To Benchmarking Diversity 52

Harvard Business Review

JUNE 26, 2018

Companies need to institutionalize innovation rather than expect it to simply flow forth from intrapreneurs operating within existing structures. To start, innovation must be recognized as a permanent function of a successful company, just like other business functions such as accounting, operations, sales, and finance.

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Incubator Innovation Strategic Planning Human Resources 8

Harvard Business Review

OCTOBER 17, 2017

Department of Housing and Urban Development’s Promise Zones Initiative , which awarded over $30 million last year to grantees to achieve objectives such as developing a complete continuum of cradle-to-career strategies and breaking down silos between community agencies. Proactive and population-based. pediatric primary care remain.

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Health Care Metrics Efficiency Absenteeism 8

Harvard Business Review

NOVEMBER 26, 2012

Most companies have some version of a matrix, with a combination of enabling "functions" (such as IT, HR, and Finance) and line business units. Especially for activities that cut across different parts of the company, process champions will have end-to-end responsibility for achieving the desired metrics.

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