Harvard Business Review

OCTOBER 8, 2018

Caring for the health and well-being of our fellow humans has always been viewed as a combination of art and science. With all the recent advances in technology, there is no doubt the health care industry as a whole gets an “A” in science. Some dysfunction may always exist in our health care systems.

Health Care 8

Health Care Metrics Technology System 8

Harvard Business Review

JUNE 30, 2017

It has trained and placed 11,000 graduates into entry-level jobs in four sectors: health care, tech, retail/sales, and skilled trades. The metrics we track include: productivity, cost savings in recruitment and training, quality, retention, and speed to promotion. and sixfold in India.

Training 11

Training ROI Attrition Metrics 11

Harvard Business Review

SEPTEMBER 29, 2014

Indeed, achieving their goals required significant behavior change from multiple players who didn’t necessarily see themselves as part of the same systems even though they served largely the same families and neighborhoods. Standard performance metrics for these big audacious outcomes do not exist. Reimagine roles.

Metrics 9

Metrics Banking Learning-by-Doing Education 9

Harvard Business Review

AUGUST 7, 2014

A similar approach is used in the National Hockey League, where a “plus-minus” system calculates how often a skater is on the ice when a goal happens, awards a point when the team scores and subtracts one when the opponent does. By contrast, we have seen many struggling teams that award recognition for activity metrics (e.g.,

Peer Review 8

Peer Review Health Care Teamwork Incentives 8

Harvard Business Review

SEPTEMBER 12, 2016

Know who you’re meeting, what he cares about, and what he might need from you. Your goal, says Johnson, is to “show that you understand the problem the other person is trying to solve and how your skills put you in a position to help.” ” The goal is to create a connection on a human level.

How To 8

How To Bond Discount Case Study 8

Harvard Business Review

OCTOBER 17, 2017

Many adult health care outcomes are shaped in childhood. Current models of pediatric primary care do little to address these “non-medical” causes and consequently have been largely ineffective in preventing adult disease. Reforming primary care pediatrics therefore has great potential for improving overall U.S.

Health Care 10

Health Care Metrics Efficiency Absenteeism 10