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Leading the Charge for Inclusive and Sustainable Hospitality

HR Digest

Malaika Myers: Our industry has evolved and experienced rapid change over the last few years and I’m incredibly proud of the way Hyatt has successfully adapted to this dynamic environment. What was the most challenging yet rewarding decision you had to take in your career? What were the difficulties you faced during your journey?

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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Bill began his career with Hyatt Hotels Corporation. American Hotel & Lodging Association (AH&LA) Board of Directors. Formerly a leader in the automotive, retail, restaurant, media innovation and consulting industries. Deborah Borg – Chief Human Resources & Communications Officer, Bunge Limited.

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Maintaining Your Focus on the Front Lines as Your Company Grows

Harvard Business Review

When Tex Gunning, a Dutch CEO who has made a career of leading companies out of crises of growth, took the reins of TNT, a troubled express-package delivery company centered in Europe, he spent the first six weeks not in his headquarters office, but at the front lines of the business—in the depots, on the trucks, and with customers.

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How Employers Can Help Solve the Skills Gap

Harvard Business Review

In my consulting work with large, multinational companies, I see a pervasive anxiety among managers who have trouble finding people for skilled positions, no matter what industry or region. Designing more flexible career paths allows companies to easily deploy people to different roles where their skills are in demand.

Skills 14
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The Obnoxious Job Candidate Who Looked So Good on Paper

Harvard Business Review

"There are," said Martin, "but it seems so easy and so correct to spec the job at the highest level, with the right MBA and the blue-chip career history.". Why not get someone from another industry, or someone who's done relationship-building in another function? What's imaginative or sparky about that approach? Be easy on yourself!"

Hotels 8
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Case Study: Challenge the Boss or Stand Down?

Harvard Business Review

With 1,500 self-check-in stations in 75 airports, the firm had sewn up 60% of the air-carrier market and was making inroads into hotels and car rental agencies. But hotels and car rental agencies are wide open: 15% and 5% of revenues, respectively. Those industries have nothing like the appetite that airlines had in the early years.

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How to Make Employment Fair in an Age of Contracting and Temp Work

Harvard Business Review

Every day, many of us eat at restaurants, stay at hotels, receive packages, and use our digital devices with the assumption that the company we pay for these services — Hilton, Amazon, Apple, etc. And while it’s true that low wage workers — an estimated 29 million people in just 10 industries, according to the U.S.