HR Digest

OCTOBER 1, 2021

For example, with the right data, HR professionals can dig deeper into strategic HR metrics such as revenue per employee, performance turnover in jobs, quality of hire improvement, diversity hires in customer-impact positions, etc. Workers need to adopt power skills in order to gain a sense of control over their career direction.

Trends 116

Trends Agility Bottom-up Attrition 116

Chartered Management Institute

MAY 3, 2023

3 May Dear all, On a recent episode of the FT ’s Working It podcast, Ann Francke discussed how to turn around a toxic workplace culture and the importance of holding senior leadership to account. Here are CMI's highlights from 2022 and 2021. You can listen back here.) You can learn more in FE News. Enjoy the rest of your week.

Policies 121

Policies Article Skills Learning-by-Doing 121

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Strategy Driven

MAY 23, 2016

Most people (you included and me included) expect someone friendly, someone helpful when you need them, to be served in a timely manner, to be given fair value, to be presented with a quality product, to make the process quick and easy, and to be thanked whether you give them the business or not. In a retail business, it’s no different.

Company 51

Company Advertising Merchandising Retail 51

Strategy Driven

AUGUST 4, 2014

Jeffrey, How do I overcome the “price issue” when the retailers only concern is to buy a cheaper product so they can enjoy a fatter margin? The retailer wants to ring the cash register, not just have a fatter margin. You’ve got to go to Bob’s retail marketplace and buy it.” It’s all about quality.

Retail 67

Retail Price Customer Loyalty Learning-by-Doing 67

Harvard Business Review

NOVEMBER 30, 2018

It’s easy to be confused about how to grow in your career. Leadership & Developing People Book. Both of those leaders are now CEOs — one of a $10 billion retail chain and another of a specialty eyewear company. franckreporter/Getty Images. Further Reading. Marc Effron. Add to Cart. Build your map.

Career 8

Career Chief Financial Officer Supply Chain Chief Information Officer 8

Joseph Lalonde

JUNE 1, 2018

If retail operations can more reliably keep their discretionary relationships with people who have to pay for that relationship than we can with our employees, who earn their livelihood with us, we need to take a serious look at how we’re creating the environment for those relationships. It’s more than simply clumsy leadership.

CEO 161

CEO Short-term Learning-by-Doing Blanchard 161

Deming Institute

JANUARY 5, 2017

Out of the Crisis resonated with me – not because of statistics, but because of the human factors, the psychology, and the workplace dynamics that I already recognized from the workplace, having worked a few part time retail jobs at that point. During my junior year in college, I was running for leadership positions in my fraternity.

Deming 46

Deming TQM Kaizen Crisis 46

Strategy Driven

OCTOBER 26, 2011

probably does have are three non-glamorous but crucial qualities: focus, discipline, and follow-up. These three qualities might not sound extraordinary, but they can truly set you apart. If you have those qualities, you’ll excel. The Benevolent Dictator gives you no-nonsense how-to advice and examples that have worked.

Bottom-up 50

Bottom-up Sharpe Follow-up Retail 50

Strategy Driven

OCTOBER 15, 2012

If you’re in retail and your customer comes in and says, “I need a drill,” or “I want a drill,” or “Where are the drills?” No, you want to have no leaks, and enjoy quality of life. You want to make a hole.”. you, the salesperson, begin some response dialog. REALITY: He didn’t come for a drill. He needs a hole. I need copies.

Customer Loyalty 50

Customer Loyalty Seminar Hotels Price 50

You're Not the Boss of Me

OCTOBER 31, 2010

You’re Not the Boss of Me Skip to content Home About Me About This Blog ← The Language of Leadership in the 21st Century. From this perspective, I think it safe to say that the work of leadership includes breaking rules. As they often say in retail stores about handling merchandise, “ If you break it you own it”.

Maturity 50

Maturity Blog Merchandising McCarthy 50

Great Leadership By Dan

OCTOBER 1, 2020

Approaching a meeting with the CEO of his organization, one of my culture clients (a senior executive of a major retailer) said, “I’m going to ask him whether he thinks we are a power-driven company, a profit-driven company, or a purpose-driven company.” Chris Edmonds : Is your company primarily power-, profit-, or purpose-driven?

Blanchard 195

Blanchard Pharmaceuticals Consultative Retail 195

Harvard Business Review

MAY 3, 2017

If you’re a business leader looking for an opportunity to have real impact on your company — and position yourself for the top job — which career path is best? That the CHRO role, although at first it may look career limiting, can have more impact than any other position reporting to the CEO?

Quinn 13

Quinn Execution CFO Forrester 13

Strategy Driven

AUGUST 28, 2015

One of his advertisers was an appliance store and, while showing the latest TV sets, Cactus kicked their screens to demonstrate their rugged qualities. That was a cue for the studio DJ to play a commercial for the Career Shop, a clothing retailer. As an integrated process of life skills, career has its place.

Pryor 50

Pryor Mentor Learning-by-Doing Audience 50

Harvard Business Review

APRIL 1, 2016

During a time when many retailers are struggling, business is booming at Target. But it wasn’t too long ago that the discount retailer’s future didn’t glow so bright. Successful leadership isn’t just about the leader, it’s about the team. “Why are we doing it that way?

Diversity 8

Diversity Retail Discount Brand 8

Harvard Business Review

AUGUST 6, 2018

Our study shows roles like bartender, truck driver, and retail worker rarely attract candidates from outside metros. For that reason, tech-dominated metros like San Francisco, New York, and San Jose, CA, were top destinations for today’s job movers in our study. Typically, it doesn’t mean free lunch or ping pong tables.

Real Estate 10

Real Estate Incentives Diversity Engineering 10

Tanveer Naseer

SEPTEMBER 2, 2014

Last week, I shared the news of a special, month-long leadership series here on my blog to celebrate the release this month of my first leadership book, “ Leadership Vertigo ”, co-written with S. In their new book, Leadership Vertigo , Tanveer Naseer and S. If so, you’re not alone.

Learning-by-Doing 276

Learning-by-Doing Books Commitment CEO 276

Harvard Business Review

JANUARY 30, 2012

Now 30, she works for Louis Vuitton China's retail department and would like to have a career in luxury goods, perhaps in sales development or public relations. "Of If there were a conflict with taking care of my children or elders, I would give up my career.". Jia's attitude astonishes colleagues in their 40s and 50s.

Marketing 14

Marketing Loyalty Career Globalization 14

Harvard Business Review

OCTOBER 27, 2016

The American Dream is transforming to prioritize experiences over material goods and quality of life over quantity of stuff. Workers who possess strong technical, management, leadership, or creative abilities are best positioned to take advantage of the opportunity to create a working life that incorporates flexibility, autonomy, and meaning.

Disaggregation 8

Disaggregation Insurance Retail Fixed Costs 8

Harvard Business Review

FEBRUARY 8, 2012

Scibelli himself came from the retail sector. Similarly, $49 billion home improvement retailer Lowe's hired Cedric Coco , senior vice president of learning and organizational effectiveness, from a general management background. And Scibelli brought in other talent from outside the hospital industry and outside HR.

Process 13

Process Compliance Operations Human Resources 13

Harvard Business Review

JULY 24, 2017

So four years ago, when I was CEO of GE Capital Retail Finance and tapped to lead a mega change initiative — splitting off our unit into a new, publicly traded company, Synchrony Financial — I’ll admit I viewed it as a huge challenge. Change management certainly tested us. I just didn’t know in what ways.

Management 11

Management IPO Diversity Long-term 11

Harvard Business Review

NOVEMBER 23, 2016

As companies introduce software bots and digital self-service, and as they transform assembly lines, they must bring along their key employees, leaders, and customers as they redefine jobs, career paths, workforce management, and social contracts. Start early to shift the leadership mindset. Will this happen over night?

Early Adopters 8

Early Adopters Short-term Long-term Compliance 8

Harvard Business Review

JULY 1, 2016

” Priscilla Claman, the president of Career Strategies, a Boston-based consulting firm and a contributor to the HBR Guide to Getting the Right Job , agrees that having to cycle through new managers is “one of the world’s most frustrating things.” Here are some tips. ” Discover the new priorities.

Learning-by-Doing 11

Learning-by-Doing Career Case Study Energy 11

Harvard Business Review

MARCH 1, 2017

In early 2016 some numbers surfaced at a few of the Dorchester Collection’s luxury hotels that caught leadership’s attention: Complaints about our laundry service were on the rise, as was the cost of compensating guests for damage to their clothes. A cotton polo shirt retails for about $29.95

Hotels 8

Hotels Fashion Budgeting Retail 8

Harvard Business Review

NOVEMBER 23, 2010

Operations : Approaches problems practically; stands firm on issues, perseveres; maintains a standard of consistency and quality; provides stable leadership and supervision; develops detailed plans and procedures; implements projects in a timely manner; keeps financial records straight. We all have.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

JUNE 14, 2016

Experience in an outside firm should be a requirement before embarking on your career in the family business, says Lachenauer. You’ll also gain much-needed perspective on what you hope the arc of your career might look like. Define your role and career path. ” Create separate spheres immediately. Have a backup plan.

Real Estate 8

Real Estate Supply Chain Learning-by-Doing Career 8

Harvard Business Review

FEBRUARY 27, 2017

Toward a New Leadership Agenda. Finding effective and affordable ways to help people acquire transferable skills during their careers, not just before they start out, is a large social challenge. The global retailer has recently increased its base salary for a substantial share of its workers. The New Science of Human Capital.

Globalization 8

Globalization Supply Chain Human Capital Long-term 8

Harvard Business Review

NOVEMBER 25, 2015

The latter group, or “meaning” group, spent more time on each image, earning 10% less, on average, than the “discard” group — but the quality of their work was higher. You’re distracted, and you might not even care about the work itself or the quality of the outcome.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Great Leadership By Dan

MARCH 7, 2016

New DDI research explores leadership differences between men and women and makes the case for gender diversity in the workplace. DDI’s High-Resolution Leadership study reviewed true assessment data from 10,000 global leaders and found no difference in the battle of the sexes for leadership skills.

Diversity 120

Diversity Globalization Transportation Industry 120

N2Growth Blog

JULY 19, 2011

One of the charges being levied in the Indian High Court was that Coke and Pepsi products were addictive and unhealthy, Hmmm…More recently there have been a number of energy drinks and dietary supplements that have been pulled from retail shelves because of health hazards posed by addictive consumption.

Marketing 310

Marketing Tactics Brand Ethics 310

Harvard Business Review

NOVEMBER 30, 2010

As Tom Davenport, Larry Prusak, and I talk to people about our current research, we hear broad support for its central thesis: that good judgment is not only something required of individuals in leadership positions; it is something that must be embedded in organizations as a whole. Heres a simple but compelling example.

Guidelines 14

Guidelines Education Telecommunications Emotional Intelligence 14

Harvard Business Review

MAY 19, 2015

Product quality and employees morale weren’t as high as he wanted. ” He would later call this the most important insight of his career. ” No matter how good a leader’s intention, how strong their track record, how smooth their style, leadership will still generate ambivalence. Profits were up 150%.

Management 8

Management Long-term System Delegation 8

Strategy Driven

JUNE 22, 2012

Continuous Quality Improvement is a higher level of thinking. It cannot single-handedly create quality. Banks buy money wholesale and sell it to borrowers at retail rates. My analysis: To facilitate enhancement, focus upon quality time with the family, hobbies, reading, exercise, gardening and entertaining guests.

Brand 50

Brand Analysis Advertising Software 50

Harvard Business Review

SEPTEMBER 8, 2016

After studying and working with hundreds of companies in free fall, we’ve identified concrete steps that leadership teams can take to engineer successful turnarounds and transformations. Leica’s image quality made it the preferred camera of the great photographers of the last century. Other companies can do the same.

Company 8

Company How To Business Model Engineering 8

In the CEO Afterlife

JUNE 25, 2012

After leaving the C-Suite almost twenty years ago, I pursued a career as a strategy consultant. HouwelingsTomatoes ), a bi-weekly blog ( [link] ), and a slogan ( Mastery under Glass ) that alludes to the greenhouse category and Houweling’s leadership within it speak to the company’s marketing commitment.

Brand 242

Brand Retail Bureaucracy Constraint 242

In the CEO Afterlife

JUNE 8, 2016

Speciality coffee shops are competing with retail brands for consumers’ attention in the grocery aisle, new coffee formats are being introduced (such as single-cup brewing systems), and U.S. wholesale grocers (prior to Bell’s arrival in 1977), which meant its market share inside competitive retailers was, naturally, quite low. “By

Brand 100

Brand Brand Management Advertising Management 100