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Using smart goals and data-driven assessment

Lead on Purpose

Smart goals and data-driven assessment help employees and managers map career advancement – Guest post by Danielle M. If certain agents are consistently referring calls to a manager, the metrics may show a need for continued training. She is a firm believer of Lean Manufacturing principles and lives for standardized processes.

Goal 150
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Diet and Exercise Tips from Process Fitness Fanatics

Harvard Business Review

Danaher, the $10 billion conglomerate of 600 manufacturing companies, got serious about process improvement after the surprising turnaround of a subsidiary in the mid-1990s. Its Jacobs Vehicle Systems unit used lean manufacturing techniques to eliminate waste, reduce floor space, and improve product flow.