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Managing Across Generations: Leadership Coaching Success Story

Mike Cardus

MARCH 3, 2011

Leadership Coaching & Development Case Study from the Exponent Leadership Process. “I The agency, while successful, has grown stagnant ; Sharon is not receiving new ideas nor innovations for the future. I am finding it challenging aligning and getting the best out of my staff. Managing Across Generations.

Succession 125
Succession Management Leadership FAQ 125
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Customer Service in the Age of the Internet of Things

Harvard Business Review

AUGUST 16, 2013

Today, innovative customer service means being able to contact a company on multiple platforms — not just by phone, but via email, web, Twitter, Facebook, and mobile devices. Self-service knowledge bases — or your online customer resources for product information, FAQs, and how-to''s — will not only reside on web portals.

FAQ 8
FAQ Wireless Information Case Study 8
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