N2Growth Blog

MARCH 23, 2010

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

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Blog CRM Management Brand 304

In the CEO Afterlife

MARCH 21, 2011

In the CEO Afterlife. Call it a hiccup or a long-term slump; every brand faces a crisis. Whether self-created or a swipe from the blind side, crisis recovery can be elusive. The J&J folks set the crisis management standard for all others to follow—to be prepared for that inevitable day when disaster WILL strike.

Brand 140

Brand CEO Long-term Crisis 140

LDRLB

SEPTEMBER 12, 2011

Ever since the Tylenol tampering recall 30 years ago, the performances of companies in crisis have come under public scrutiny. The entire world was touched by the most environmentally destructive business crisis of all time – BP’s spill in the Gulf. There is not an absence of fear, but the management of fear.

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CEO Crisis Leadership Risk Management 137

Chartered Management Institute

NOVEMBER 14, 2023

Being servant leaders as Chartered Managers In an opinion piece in the Daily FT , Ajantha Dharmasiri CMgr FCMI, president of CMI Sri Lanka , reflects on a successful year and assures that CMI Sri Lanka will continue to facilitate the processes of up-skilling, multi-skilling, and re-skilling managers. Read it here.

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Crisis Management Committee Hotels Webinar 52

N2Growth Blog

AUGUST 30, 2016

As you have likely heard, the pharmaceutical company Mylan and its CEO, Heather Bresch, have come under immense scrutiny for the firm’s EpiPen pricing policy. And against that, manufacturing the product, distributing the product, enhancing the product, investing.” It costs something to develop the product.

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Health Care Pharmaceuticals Market Penetration Price 150

LDRLB

SEPTEMBER 12, 2011

The sudden, unexpected and potentially catastrophic event that threatens a business is a CEO’s greatest challenge. Ever since the Tylenol tampering recall 30 years ago, the performances of companies in crisis have come under public scrutiny. Everyone watched as CEO Tony Hayward made blunder after blunder while their crude killed.

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CEO Crisis Leadership Risk Management 92

In the CEO Afterlife

DECEMBER 31, 2011

My fascination isn’t my productivity; rather, it is the source of the idea. So, with the help of WordPress analytics and content judgment, here’s my list of the top ’CEO Afterlife’ blogs of 2011. Brand Managers inherit brands and manage existing franchises. Is There a CEO Afterlife?

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Blog Mission Statement Strategic Planning Brand 222

N2Growth Blog

DECEMBER 20, 2010

Bottom line - toxic individuals kill productivity, and if allowed to run unchecked can have a much broader and deeper impact on an organization than one might think. offers quick, practical management tips and ideas from HBR.org. A bad attitude isn’t something good leaders take lightly.

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Environment Blog Due Diligence Brand 419

N2Growth Blog

NOVEMBER 16, 2010

Home About Overview News Careers Contact Blog Services Branding/Identity Executive Search Leadership Development Overview CEO Coaching Executive Peer Groups Strategic Growth Consulting Innovation Management Personal Branding Reputation Management Social Media Consulting Pro Bono Services Clients Intermidiaries Downloads Blog Contactus N2growth Home (..)

Blog 366

Blog Leadership Depreciation Brand 366

N2Growth Blog

JANUARY 3, 2011

This is so much the case that some CEOs will avoid restructuring initiatives at all costs. My question is this…since when have fear and avoidance become prerequisites for success as a CEO? Give me real leaders who possess courage, vision, and a bias toward action, and spare me the timidity of mediocre managers posing as leaders.

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Restructuring Blog CEO Brand 305

N2Growth Blog

JULY 11, 2010

A CEO’s ability to perform effectively is so closely tied to their ability to form a clearly articulated vision, evangelize the vision and then to execute on their vision, that no real discussion on executive leadership should take place without an emphasis on vision.

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Blog Leadership CEO Brand 379

N2Growth Blog

AUGUST 16, 2010

If I only had a nickel for each time a CEO has told me “We have the best talent in the industry.&# While I’ve often addressed what it really takes to create a talent driven organization, few companies seem willing to make the requisite investments needed to successfully align their actions with their management speak.

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Blog Politics Mission Statement Brand 366

In the CEO Afterlife

JUNE 16, 2014

In other words, the pundits inherently assume that their morale-lifting tactics and strategies apply to any organization, no matter the product or service in which they are engaged. LNG Partners (liquefied natural gas production). Beyond their intent to boost morale, the commentaries have one thing in common – the counsel is generic.

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Morale Human Resources Crisis Management Crisis 215

N2Growth Blog

OCTOBER 28, 2010

Anyone paying attention to current events has recently witnessed that it doesn’t really matter whether you’re a politician, investment banker, CEO, or just an average citizen, when it comes to making a simple decision, managing a crisis, or attempting to exploit an opportunity, timing is everything.

Blog 418

Blog Leadership Self-aware Crisis 418

N2Growth Blog

AUGUST 22, 2010

Trust me when I tell you that being out of touch is never a good position to find yourself in as the CEO. My advice to CEOs, regardless of whether you’re running a start-up or a Fortune 500 company, is to go see things for yourself.

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Blog Gordon CEO Consultative 417

In the CEO Afterlife

APRIL 30, 2014

The crisis can be brought on by a direct competitor (Blockbuster trumped by Netflix), a sudden shift in consumer habits (The Beatles haircuts on Brylcreem Hairdressing), a product recall (GM’s ignition switches), the mishandling of an environmental disaster (BP‘s oil spill), or the personal misbehavior of an executive.

Crisis 188

Crisis Crisis Management Brand Advertising 188

N2Growth Blog

DECEMBER 28, 2010

Home About Overview News Careers Contact Blog Services Branding/Identity Executive Search Leadership Development Overview CEO Coaching Executive Peer Groups Strategic Growth Consulting Innovation Management Personal Branding Reputation Management Social Media Consulting Pro Bono Services Clients Intermidiaries Downloads Blog Contactus N2growth Home (..)

Blog 415

Blog Brand Reputation Crisis Management 415

N2Growth Blog

AUGUST 9, 2010

I cannot even begin to count the number of times I’ve had a CEO tell me that certain immutable business principles just don’t apply to his/her business because, “this business is different.&# What about competing against the innovation of others that could cause the obsolescence of your product or service?

Blog 305

Blog Brand Depreciation CEO 305

N2Growth Blog

DECEMBER 1, 2010

A leader’s message has a direct impact on their personal and corporate brand equity, how they manage a crisis, marketing initiatives, investor relations, press and public relations, team building and employee engagement, and virtually any other mission critical area of chief executive responsibility.

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Blog Audience Brand Influence 320

N2Growth Blog

JUNE 14, 2010

So, in today’s post I’ll examine the power of disruption as a key business driver… Disruptive business models focus on creating, disintermediating, refining, reengineering or optimizing a product/service, role/function/practice, category, market, sector, or industry.

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Business Model Blog Disruptive Innovation Brand 361

N2Growth Blog

JANUARY 20, 2011

In today’s post I’ll share my thoughts on how to control gossip in the workplace… If what you desire as an executive is to have a healthy, thriving, and productive company, it is essential that you curtail office gossip.

Blog 419

Blog Reputation Participative Brand 419

N2Growth Blog

SEPTEMBER 22, 2010

And I can assure you that any CEO who views him/herself as an army of one will fail. Whether you like it or not, your success as a CEO will be largely tied to your team building ability. Great CEOs realize the importance of being consistently, purposefully and intensely engaged with their CXOs.

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Team Building Blog Team CEO 284

N2Growth Blog

JANUARY 18, 2011

Show me a CEO with a bad attitude and I’ll show you a poor leader. As a CEO, how can you expect to inspire, motivate, engender confidence, and to lead with a lousy attitude? Leaders are not perfect, and as CEO, trust me when I tell you that you’re going to have your fair share of bad days.

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Leadership CEO Blog Learning-by-Doing 420

N2Growth Blog

JULY 2, 2010

There are many so-called management gurus in today’s politically correct world who would take great exception to what I’m putting forth in today’s post.

Brand 353

Brand Depreciation Blog Politics 353

N2Growth Blog

APRIL 25, 2010

If your organization confuses loyalty and tenure there is trouble on the horizon…If your business rates tenure higher than performance as a measure for employee evaluation, it is time for you to consider updating your talent management practices and procedures. So, what’s wrong with tenure you ask?

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Loyalty Blog Brand Follow-up 419

N2Growth Blog

OCTOBER 26, 2010

If efficiency starts diluting productivity rather than increasing it something is woefully amiss. What I want you to recognize is that sometimes the least efficient thing can be lead to the most productive outcome. So much so, that I have really come to cringe every time I hear the word efficiency.

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Efficiency Blog Brand Depreciation 400

N2Growth Blog

AUGUST 23, 2010

Fact : bright, talented executives with a bias to action will often take on more than they should.

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Blog Leadership Brand Depreciation 419

N2Growth Blog

JANUARY 16, 2011

Have you figured out how to apply the laws of scarcity to brand management? While a brand without exposure is not much of a brand, I consistently find that brand exposure is an aspect of brand management that is all too often overlooked as a success metric. If not, then this post is for you. will go into decline.

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Brand Brand Management Blog Media 382

N2Growth Blog

AUGUST 11, 2010

Leadership is a full-contact sport, and if you cannot address conflict in a healthy, productive fashion then you should not be in a leadership role. Unresolved conflict often results in a loss of productivity, stifles creativity, and creates barriers to cooperation. If so, you likely have issues with conflict.

Blog 419

Blog Fashion Brand Self-aware 419

N2Growth Blog

JUNE 29, 2010

The following list of suggestions is my gift to you in hope that it will allow you to outsmart those that feel they cannot be outsmarted… Define Acceptable Behavior : This first thing all CEOs need to do is to accept responsibility for any “corporate crazies&# who have taken residence in their organization.

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Blog Brand CEO Consultative 313

N2Growth Blog

OCTOBER 14, 2010

Nowhere will you find a better model for servant leadership, vision casting, discipleship, good decisioning, discernment, self-leadership, intentional leadership, crisis management, character based leadership, etc.

Blog 360

Blog Leadership Brand Crisis Management 360

N2Growth Blog

OCTOBER 18, 2010

As much as you may wish it wasn’t so, as a CEO you’re really only as good as your last decision. As a person that works with CEOs and entrepreneurs on a daily basis I can tell you with great certainty that all leaders are not created equal when it comes to the competency of their decisioning skills.

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Blog Analysis CEO Brand 416

N2Growth Blog

DECEMBER 13, 2010

Home About Overview News Careers Contact Blog Services Branding/Identity Executive Search Leadership Development Overview CEO Coaching Executive Peer Groups Strategic Growth Consulting Innovation Management Personal Branding Reputation Management Social Media Consulting Pro Bono Services Clients Intermidiaries Downloads Blog Contactus N2growth Home (..)

Leadership 353

Leadership Blog Brand Consultative 353

N2Growth Blog

NOVEMBER 19, 2010

However I believe the more important emotional trait for CEOs and entrepreneurs to gain mastery over is what I call EC or emotional control. Great CEOs lead by example…they set the tone for others in the organization by demonstrating proactive, rational, logical and balanced thinking as opposed reactionary emotional thinking.

Blog 419

Blog Leadership Emotional Intelligence CEO 419

Eric Jacobson

APRIL 20, 2014

"From Tylenol''s textbook handling of product tampering to Toyota''s troublesome automobile recalls, how a company recovers from crisis can mean continued business success or bankruptcy," explains author Jim Moorhead. Sometimes the beginner level is manageable, but most players struggle at the advanced level.

Crisis Management 54

Crisis Management Crisis Media Public Relations 54

N2Growth Blog

JULY 6, 2010

Eric Shinseki, former Army Chief of Staff, Alan Mulally, CEO of the Ford Motor Company, and Frances Hesselbein, former CEO of the Girl Scouts. Marshall Goldsmith : While I could offer many examples, three individuals come to mind: General (Ret.)

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Blog Leadership Brand Media 338

N2Growth Blog

OCTOBER 22, 2010

The following fundamental concepts of influence, which if properly understood and implemented, can help anyone become more efficient, productive and successful: 1. i.e. Will my employees ever respect/lean on an assistant manager rather than the manager? What are some ways that influence can be possessed by my leadership staff?

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Influence Blog How To Brand 375