CEO Blog
NOVEMBER 29, 2015
The plan is to have refugees stay for a few days or up to two weeks at local hotels and retreat centers. I will follow this up with other blog posts on FAQ's on each position, the checklists and forms we are using and updates on tweaks to the system. This allows time to assess to figure out what housing solution is most appropriate.
Harvard Business Review
JULY 19, 2013
I experienced a similar asymmetry when a credit-card company informed me that the terms and conditions for claiming hotel rewards had changed. For example, the number of miles needed for a free night in a top-category hotel room had gone from 125,000 to 160,000. "If FAQs are great, but customers still need to talk to your people.
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