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Elon Musk by Walter Isaascson

Leading Blog

I think a huge part of the way he motivates people are these displays of sharpness, which people just don’t expect him, because they mistake him for a b r or goofball.” Entrepreneurs are actually not risk takers,” says X.com CFO Roelof Botha. A maniacal sense of urgency is our operating principle,” he repeatedly declared.

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Walgreens Boots Alliance Leadership Announces New Executive Team

HR Digest

We have a strong team with a track record of operational excellence and an unwavering commitment to the execution of our goals. We share a sharp focus on the important goals in front of us, unlocking embedded profitability and reshaping our healthcare strategy to deliver sustainable value for our stakeholders.”

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Making the Turn: 10 Warning Signs You aren’t Shifting from Founder to Leader

N2Growth Blog

Maybe your CFO is a family friend. And, you operate in a fishbowl. To reach and stay at the top of their game, every elite athlete continues to practice, keep their skills sharp, and grow their capacity to win. Their organizational culture happens by default. You’re avoiding some tough calls. Here’s an example. We know that.

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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

a holding company that operates seven distinct business. Operations Group Baring Private Equity. Former Operating Partner at Blackstone, Chief Human Resources Officer for Unilever. Facebook’s first HR hire, she has led global people programs, been an HR Business Partner, and CFO. Former CEOs / Advisors.

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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

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Scaling Customer Service as Your Startup Grows

Harvard Business Review

Scaling up comes with CFO and board pressure to gain efficiency, and the natural tendency of a business will be to squeeze customer teams. Consider hiring a “customer operations” person to focus on automation full-time. I’ve just spent paragraphs talking about operations, analytics, and efficiency.

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