Harvard Business Review

JANUARY 30, 2013

In fact, Amazon was only operating at such a high burn rate because it could. But what's really going on is that Jeff Bezos has trained elements of the investment community to expect that low profits (or big losses) now represent investments that will eventually pay off, not signs of trouble. How has Bezos done this? Nobody complains.

Training 10

Training Bond Christensen Long-term 10

Harvard Business Review

SEPTEMBER 11, 2015

Today, many high-profile companies— Cisco , Google , IBM , Samsung , Siemens , Disney , Volkswagen and Deutsche Bank , to name a few—contain such roving consulting groups to help solve the most critical strategy and operations problems throughout the business. But the key was knowing when to stop growing.

Consultative 8

Consultative Team How To McKinsey 8

Harvard Business Review

MAY 3, 2017

A lot of HR professionals think in terms of the functions activities, such as, ‘We need to change the organization structure’ or ‘We need to run a training program’; I think in terms of the business outcome I want to get to, then figure out how I’m going to get there.”

Quinn 14

Quinn Execution CFO Forrester 14

Harvard Business Review

DECEMBER 2, 2016

In this case, a team of the Rotterdam Eye Hospital’s CEO, CFO, managers, staff, and doctors wanted to understand how their patients felt when they entered the hospital and what could be done to improve their experience. They started with patient-first thinking.

Health Care 8

Health Care Airlines CFO Operations 8

Strategy Driven

OCTOBER 21, 2011

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

AUGUST 30, 2012

A few years ago, the chief operating officer launched a customer quality initiative to improve six core processes and assigned executives to "own" each process. Some point to politics in the C-Suite, especially to competition between the COO and CFO. How can you break this cycle? They blocked each other's progress.

Company 8

Company COO CFO Insurance 8

Great Leadership By Dan

NOVEMBER 26, 2014

Training and education – How do you train employees to identify and report concerns? Open lines of communication – Does your company have a hotline that operates 24/7/365 and is staffed by competent individuals who know how to properly intake and triage emergency reports or concerns?

CEO 240

CEO Compliance Organization Report 240

Strategy Driven

JANUARY 28, 2011

Dirty Little Secrets : Why buyers can’t buy and sellers can’t sell and what you can do about it by Sharon Drew Morgen Every day, business people face critical buying decisions – from new software to revamped website design to employee training programs. She then presents the same situation using Buying Facilitation ®.

Servant Leader 50

Servant Leader Newsletter Resources CFO 50

Harvard Business Review

FEBRUARY 20, 2013

They too have struggled to operate in complex environments, and have developed the skills and expertise to overcome these challenges. Access to finance , designing operational processes and systems , and building strong, talented management teams are just a few obstacles that many cite.

Entrepreneur 8

Entrepreneur Company Six Sigma Franchising 8

Harvard Business Review

MARCH 19, 2012

I listened in this morning as Apple CEO Tim Cook and CFO Peter Oppenheimer explained what they're planning to do with Apple's $98 billion in cash (pay a $2.65 The current setup for taxing the foreign operations of U.S. An economic distortion caused by the tax code — by which foreign corporations operating in the U.S.

GDP 12

GDP How To Offshoring Incentives 12

Harvard Business Review

FEBRUARY 26, 2016

As BlackRock CEO Larry Fink has said, “One reason for investors’ short-term horizons is that companies have not sufficiently educated them about the ecosystems they are operating in, what their competitive threats are and how technology and other innovations are impacting their businesses.” Make the tough calls on people.

Short-term 8

Short-term How To Venture Capitalist CFO 8

Harvard Business Review

OCTOBER 10, 2013

The chief financial officer (CFO) role rose to prominence in the mid -1980’s as pressures for value management and more transparent investor relations gained traction. Because the new data analytics horizons typically span a range of functions, including marketing, risk, and operations, the C-suite evolution may take a variety of paths.

Chief Financial Officer 8

Chief Financial Officer Information Technology Metrics CFO 8

Harvard Business Review

DECEMBER 17, 2015

For example, Cesar Bocanegra started as VP for operations, then asked to take on human resources as well. Executive Director Sister Paulette LoMonaco and her senior team identified the experiences to help 50 emerging leaders meet their professional development goals and the formal training needed to help them move up.

Development 8

Development Mentor COO CFO 8

Harvard Business Review

JULY 27, 2015

They might impersonate a bank, saying, “Hey, I know you’re about to go and get an operation, don’t forget to transfer some money by clicking here,” or whatever. And then you think, “Well, they know I’m having an operation tomorrow, so they must be a legitimate bank.”

Health Care 8

Health Care Hedge Banking Training 8

Harvard Business Review

SEPTEMBER 25, 2013

One of my students told me that she trains herself in strategic thinking by keeping up with business, economic or political events or trends and forcing herself to “think about what they mean to my business, company or industry, both now and in the future.” Learn to delegate once and for all.

Porter 11

Porter Delegation Learning-by-Doing Project 11

Harvard Business Review

SEPTEMBER 11, 2017

In later stages you’ll want people who think about how to scale through process, training, and systems. Scaling up comes with CFO and board pressure to gain efficiency, and the natural tendency of a business will be to squeeze customer teams. I’ve just spent paragraphs talking about operations, analytics, and efficiency.

Metrics 13

Metrics Engineering Efficiency Learning-by-Doing 13

Harvard Business Review

SEPTEMBER 29, 2011

Others talk about scheduling team meetings to clarify roles and responsibilities within the group or the staff members they've sent to training programs. In addition they operate from a plan — however confidential it may be — to strengthen the team year over year. Don't get me wrong.

Execution 14

Execution Team Chief Financial Officer Finance 14

Harvard Business Review

OCTOBER 18, 2013

During an intensive 8-week pilot, each team was trained and then it analyzed the cost structure of one function and recommended cost reduction tactics. Leadership created an optimization office reporting to the CFO to facilitate cost reduction projects, train new team members, and document and disseminate results across the system.

Cost 8

Cost Health Care Six Sigma Insourcing 8

Harvard Business Review

JANUARY 27, 2016

“I have no education or training to do anything else. We need to invest in our personnel—hire more crew members and give them better training and higher wages. ” Ken didn’t want to shoot down Mari’s proposal immediately, but he agreed with the CFO. “Why have you stayed?” Nobuo shrugged.

Case Study 8

Case Study Airlines COO CFO 8

Harvard Business Review

DECEMBER 8, 2016

Listening, Derek Melis, his friend and CFO, was relieved. And although senior managers’ remuneration was tied to Contect’s overall sales and operating profits, the head office had relatively little control over the 30,000 projects the company had underway at any given time. Is it your personal relationship?

Case Study 8

Case Study Decentralization CFO Construction 8

Great Leadership By Dan

OCTOBER 3, 2019

They must invest heavily in training to ensure employees are prepared to think through the processes. Training alone, however, isn’t enough to produce the desired results. They can then address these knowledge gaps with training and coaching, bringing the employees’ development full circle.

Simon 248

Simon Micromanagement Leadership Styles CFO 248

Harvard Business Review

MARCH 7, 2017

Employees and other constituents should expect HR to hold leaders accountable for fiduciary and strategic risks, just as a CFO would be expected to hold leaders accountable for a risky pattern of using corporate funds or resources. Are these acceptable growing pains? In one word: No.

Compliance 12

Compliance Hedge Human Capital Finance 12

Harvard Business Review

MARCH 7, 2011

They trained experts in improvement projects (" Black Belts ") who then drove initiatives that achieved large financial results. Six Sigma zealots say "Belts," lots of training, and performance measures are what matter. Six Sigma zealots argue that if you train enough people, you get a cultural transformation.

Six Sigma 14

Six Sigma BPM Process Hammer 14

Harvard Business Review

AUGUST 8, 2014

In the The Capitalists Dilemma, Clay Christensen and Derek van Bever suggest that leaders have been trained and socialized to their role as capitalists, and thus come to rely too heavily on familiar and traditional finance principles.

Charan 14

Charan Finance Human Resources Supply Chain 14

Harvard Business Review

OCTOBER 7, 2015

Sometimes it doesn’t make sense for companies operating in the same space to continually compete. operate in an extremely competitive (borderline oligopolistic) industry. When a company operates in non-complimentary divisions, it can be difficult to maintain a single balance sheet that optimizes overall shareholder return.

How To 8

How To Due Diligence Strategy Proposal 8

Harvard Business Review

DECEMBER 9, 2010

Gloria surmised that Dr. Chavez needed another round of training. She didn't doubt the franchise owner's commitment to high-quality, holistic care; he was a star pupil in the most recent training course at headquarters. His style was at odds with the Calidad de Vida methodology of care. But Jorge clearly needed further coaching.

Case Study 13

Case Study Franchising Health Care Follow-up 13

Harvard Business Review

MAY 26, 2017

Their operations involve partnerships, specializations, and supply chains. Rather than thinking of a clandestine hacker working out of a basement, you will be better served to picture a sophisticated, professional operation working out of an office tower. After all, most want to make a profit. Lies, Deceit, and Email Attacks.

Supply Chain 9

Supply Chain System CFO Operations 9

Harvard Business Review

JANUARY 7, 2011

Air Products, for example, tripled corporate productivity (hard profit-and-loss benefits) from 2003 to 2006, and boosted operating return on net assets from 9.5% There were few role models and little time for training. The wishes of a functional head such as CFO, CMO, or company President won out over a Process Owner of Order-to-Cash.

Process 15

Process Champy Competitive Advantage Hammer 15

Harvard Business Review

OCTOBER 10, 2016

employees, customers, free agents, communities we operate in) and so much more. Relying solely on classroom-based learning has a reputation for being inspiring in the moment but offering little to no transfer of training — nothing changes back on the job. Mastering digital requires leaders to be agile amid disruption.

Leadership Development 8

Leadership Development Disaggregation Development Leadership 8