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The Best Retailers Combine Bricks and Clicks

Harvard Business Review

Retail profits are plummeting. Sure enough, the Census Bureau just released data showing that online retail sales surged 15.2 But before you dump all of your retail stocks, there are more facts you should consider. percent of retail sales in the first quarter of 2016. Stores are closing. Malls are emptying.

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How AI Helped One Retailer Reach New Customers

Harvard Business Review

When Naomi Simson founded RedBalloon, an online gift retailer that sells personal experiences, she was pioneering the category in Australia. Fast forward to 2016, and almost all of RedBalloon’s brand advertising was invested in traditional media outlets like radio, print, billboards, and pop-up retail stores.

Retail 8
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Convincing Employees to Use New Technology

Harvard Business Review

Almost any enterprise you can think of, no matter the industry or sector, is trying (or being pressured by competitors) to use new technology to harness the vast new oceans of data being generated by smartphones, sensors, digital cameras, GPS devices, and myriad other sources of information originating from customers and markets.

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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Authority on new technology and communication. Forbes – #1 Leader in Retail. Formerly a leader in the automotive, retail, restaurant, media innovation and consulting industries. Claire Diaz-Ortiz – Technology innovator and speaker. Alex Osterwalder – Co-founder Strategyzer. Faculty of Columbia Business School.

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Engaging Shoppers with Intelligent Stores

Harvard Business Review

For retailers, the future of shopping is here and many are scrambling just to keep up. Some retailers are responding with clever innovations. And we've all seen Apple apply IT to out-retail pretty much everyone else. But many retailers seem a bit overwhelmed. But many retailers seem a bit overwhelmed.

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The Financial Industry Needs to Start Planning for the Next 50 Years, Not the Next Five

Harvard Business Review

Despite rapid innovations in data processing and machine learning, many businesses have yet to make the leap from the Industrial Age to the information age, and the gap between technological and organizational progress is widening. Closing this gap requires much more than short-term fixes, like adopting new technologies.

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Midsized Firms Can’t Afford Bad Bets

Harvard Business Review

Even what appears to be a small investment risk can turn into a big one, especially when information technology comes into play. The malfunction caused major delays shipping toys to retailers. Not surprisingly, many of those retailers refused to pay when the toys finally did arrive, too late for the holiday season.

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