Harvard Business Review

DECEMBER 23, 2016

Typical systems are fragmented between disciplines like HR (which focuses on the internal, “permanent” workforce) and Procurement (which focuses on the external, “contingent” workforce), each with different and competing goals. HR typically owns the “employment system” for full-time and part-time employees.

Strategy 8

Strategy Span of Control Finance How To 8

Strategy Driven

MARCH 18, 2011

The goal is balance: A coherent company strikes a balance where the right product and service portfolio naturally thrives within a capabilities system consciously chosen and implemented to support a deliberate strategy or way to play. SD : It sounds logical to develop strategy by starting with one’s capabilities. SD : Why now?

Resources 52

Resources Industry System Strategy 52

Harvard Business Review

FEBRUARY 12, 2016

Thanks to the proliferation of smartphones, brand and online-shopping websites, social media, and vehicle connectivity, businesses have a unique opportunity to use technology to revolutionize the customer experience and to incorporate the voice of the customer into product development. But where and how do you start? Insight Center.

Media 8

Media Automotive Globalization Active Listening 8