Harvard Business Review

AUGUST 29, 2013

However, a survey just conducted by Accenture Interactive (see The CMO-CIO Disconnect ) points to a downright unhealthy relationship in many C-Suites which can do nothing but damage to firms. To begin to mend the CMO-CIO relationship, it''s important to understand the source of each side''s frustrations.

CIO 8

CIO Chief Information Officer Marketing Technology 8

Chartered Management Institute

MAY 15, 2012

When managers talk about social media the debate still seems to revolve around external uses of social technologies. This is typified by the kind of debate I participated in for Professional Manager back in February that asked whether social media was a waste of time.

CIO 76

CIO Media Participative Consensus 76

Harvard Business Review

JULY 30, 2013

Enterprise IT as we have known it is rapidly becoming obsolete, and the traditional role of the CIO is increasingly irrelevant. Therefore, the CIO''s role must shift from protecting and defending the status quo to embracing and extending new innovative capabilities. Of course, not all CIOs will embrace their new role.

CIO 8

CIO Innovation Technology Wireless 8

Harvard Business Review

AUGUST 27, 2013

Managing this rapid change and fostering innovation while "keeping the trains running on time" is the primary leadership role required of any CIO, new or old. These are core tenets that all CIOs need to hold close. The lesson here for new CIOs, in Higher Ed or elsewhere, is to know your audience and know them well.

CIO 8

CIO Positioning PPM Information Technology 8

Harvard Business Review

NOVEMBER 9, 2012

In fact, recent research [PDF] conducted by the CMO Council, suggests that this process should start with the Chief Marketing Officer (CMO) and the Chief Information Officer (CIO). In some instances, it may be necessary to align the CEO on a plan, but a united recommendation between the CMO and CIO has a better of chance of success.

CIO 8

CIO Chief Information Officer Norton Technology 8

Rich Gee Group

DECEMBER 11, 2010

home about rich our team news our fans services executive coach business coach speaking inspire media knowledge books affiliates contact Rich Gee Group 203.500.2421 Developing The CEO Within You. You’re moving on up. EQ – Emotional Quotient (or Emotional Intelligence) This is where most C-Level executives fail.

CEO 238

CEO Development Licensing Motivation 238

Harvard Business Review

APRIL 29, 2013

New research, conducted with HBR, The Economist , CEB, and TNS Global, reveals that CEOs believe CIOs are not in sync with the new issues CEOs are facing. CEOs also tell us that CIOs do not understand where the business needs to go and how IT should support strategic goals. Value is becoming highly individuated.

CIO 8

CIO CEO Outsourcing Agility 8

QAspire

SEPTEMBER 9, 2016

As IT and business leaders, CIOs bear responsibility for finding ways to offer their people opportunities for learning and continual reinvention. This essay sheds light on how these social streams of updates, information and knowledge coupled with our own ways of consuming them are altering how we solve problems.

Management 70

Management CIO Fashion Teamwork 70

Steve Farber

SEPTEMBER 6, 2016

But now—what with texts, social media updates, instant messages, and the incessant vibrating and chiming of our mobile devices that deliver them—we are always connected. Some of us remember the days when we could lock ourselves in the office, turn off the phone, and put the outside world on hold. Here’s the idea behind MBWA. It’s very subtle.

Waterman 40

Waterman Middle Management CIO Media 40

Modern Servant Leader

NOVEMBER 18, 2010

Know Your Social Media Hierarchy. Social Media. Servant Leadership Observer – December 2010. Careers for Servant Leaders. Peer-to-Peer Microfinance: A Sustainable Solution to Poverty. The Value of Making Time for Gratitude. Task Prioritization and Time Management – John Maxwell Style. Servant Leadership Manifesto.

Servant Leader 150

Servant Leader Leadership Microfinance Discount 150

Strategy Driven

AUGUST 27, 2015

that every company is used to capturing, but also unstructured data (data scraped from the Internet and social media channels that may come in a wide variety of formats, from video to voice). Big Data involves not just the structured data (customer name and details, products purchased, how much was spent and when, etc.)

CIO 50

CIO Technology CRM Competitive Advantage 50

Harvard Business Review

JULY 26, 2013

An unusual — and unusually rich — funding opportunity inspired researchers at MIT and several other top-tier research institutions to improvise a comprehensive multi-media proposal on a tight deadline. That''s largely accurate. But those pretty verbs obscure where the real action is taking place.

Media 8

Media Power CIO Supply Chain 8

Harvard Business Review

MAY 29, 2017

It wasn’t long ago and, yet, in technology terms, it’s almost an eternity — ride- or hotel-sharing companies didn’t exist yet and the first generation of social media platforms were just hitting the mainstream. CIOs, in addition, have gotten a prime seat at the table. So much has changed since then.

CIO 9

CIO Survey Strategic Planning Technology 9

Harvard Business Review

FEBRUARY 15, 2013

For example, in a more interconnected and intelligent world, marketers can use social media technology to deepen their connection with customers, employees, and citizens.

CIO 8

CIO Chief Information Officer Marketing Webinar 8

Harvard Business Review

JULY 31, 2013

But there''s a catch for CIOs and other tech-minded executives: to keep creating opportunities, companies must keep changing the experience or fall behind. By studying what customers do with social media, and identifying their sharing patterns, companies can provide attractive online social content at the right time to the right people.

CIO 8

CIO Technology Media Information Technology 8

Harvard Business Review

JANUARY 4, 2013

Some CEOs Still Disregard Social Media (CIO Insight). According to a Zeno Group study — as reported by Dennis McCafferty at CIO Insight — some CEOs don’t really give a damn about social media. Malls are palatial spaces, so it won’t be easy to re-purpose them for other uses. Sadly, many will be demolished.

CIO 8

CIO Real Estate Retail Reputation 8

Harvard Business Review

JULY 24, 2012

Helping my smaller vendors grow and get established is in my interest," notes Patty Morrison , CIO of Cardinal Health — and the kind of dynamic customer advocate ideal for any technology firm. "So When she was CIO at Motorola, for example, the company had public positions on things like use of mobile devices and public safety.

Reference 12

Reference CIO PR Learning-by-Doing 12

Harvard Business Review

SEPTEMBER 14, 2016

Content marketing is a start, but articles and posts on social media don’t go deep enough. For a number of years, IBM organized the Center for CIO Leadership as a “global community to advance the profession.” In contrast, IBM’s program helped CIOs be better business leaders.

CIO 8

CIO Chief Financial Officer White Paper Learning-by-Doing 8

Harvard Business Review

AUGUST 15, 2013

They resist getting their hands dirty alongside the CIO, even though many of them will readily get down into the mud of a balance sheet with the CFO or strategize the details of global brand issues with the CMO. Nor do they understand the CIO''s role or, typically, the technologies that the company deploys. million records).

CEO 8

CEO CIO Technology CFO 8

Harvard Business Review

FEBRUARY 9, 2011

CIOs should look toward the adoption of some of these solutions, which can be especially appealing to Gen Y employees who prefer to communicate through social media rather than e-mail. At the same time, CIOs should be planning for the introduction of Watson-based technologies.

CIO 14

CIO System Project Call Center 14

Harvard Business Review

MARCH 4, 2011

Ushered in by the onslaught of mobility, social media, and online commerce, the rampant consumerization of IT is creating a power shift from associate to shopper. Replicate the personal social media experience. [For more, visit the Communication Insight Center.]. Big difference. That is a battle most retailers will lose.

Retail 15

Retail Attrition CIO CFO 15

Harvard Business Review

DECEMBER 4, 2013

Much as war is too important to be left to the generals, the business of network effects is too valuable to be entrusted to the CMOs and CIOs. IT may understand the underlying software, algorithms and digital media. Similarly, marketing loves the virality that social media and network effects facilitate.

Management 8

Management Supply Chain CIO Core Competence 8

Harvard Business Review

SEPTEMBER 13, 2012

Then came the cloud, which only heightened frustration with IT's lack of velocity in delivery, and managers flocked to outside vendors to automate various business processes, from customer relationship management to supply chain reporting to social media analytics.

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

APRIL 15, 2013

Innovative digital marketing approaches in social media, CRM, and other areas dominate the discussion. Sure, an ample pile of dollars can be attributed to big spending on a few analog media channels, like Super Bowl ads, for example. Yesterday''s Linux hackers are now the chief architects and CIOs of the largest enterprises.

CIO 8

CIO Marketing CRM Information Technology 8

Harvard Business Review

JULY 16, 2014

As a consequence, CIOs work on go-to-market strategies as well as on acquiring and retaining new customers. Just recently, InfoWorld magazine pointed out that CIOs have split into two groups: those who are driving value and those who are still trapped inside the data center. “It I’m not responsible for ‘just’ IT,” he says.

CIO 9

CIO Information Technology Forrester Technology 9

Harvard Business Review

MAY 23, 2012

We do not know to what extent this approach was replicated within the bank and cannot, therefore, say whether it was applied in the CIO unit that incurred the recent trading losses. A number of executives in the Chief Investment Office (CIO), where the loss was incurred, left the bank soon after the loss had been revealed.

Risk Management 9

Risk Management CIO Management Banking 9

Harvard Business Review

MARCH 29, 2012

A 2011 IBM study of over 3,000 CIOs revealed that CIO-CEO alignment is stronger than ever, with traditional companies aggressively investing in technology innovation. For example, Square, the new electronic payment service, has already upended a long-established financial ecosystem, with some arguing that it may even replace cash.

Technology 13

Technology Venture Capitalist CIO ROI 13

Harvard Business Review

MAY 31, 2012

boss, Ina Drew , the former head of their unit in of the bank's, the Chief Investment Office (CIO); and CEO Jamie Dimon, to whom the CIO reported who oversaw the CIO. These individuals could include (but not be limited to) the London trader, Bruno Iksil ("The London Whale"); his London boss, Achilles Macris; their U.S.

CIO 8

CIO Committee Risk Management Banking 8

Harvard Business Review

JUNE 18, 2013

media companies. A growing number of corporate boards are demanding regular updates from CISOs or CIOs on their states of readiness. It''s not the responsibility of the CIO or even the CEO alone; COOs, CFOs, CROs, CPOs, and the corporate board should be equally invested in sharing active responsibility for the effort.

Cooper 8

Cooper CIO Risk Management Telecommunications 8

Harvard Business Review

SEPTEMBER 4, 2012

Here's one place you probably don't want your social media campaign to end up. FAA Reconsiders Airplane Mobile Device Ban (CIO Today). Matyszczyk himself chalks it up to the fact that car washes have become more affordable and predicts that soon, brown will be the new white. BONUS BITS: Taking Flight.

CIO 8

CIO Survey Brand Travel 8

Harvard Business Review

MAY 22, 2013

One predictable result of this activity has been increasing demand from marketing and sales leaders to find more such advocates to showcase, in some cases creating a "beast that needs to be fed" similar to what you see in traditional media channels — like sports or the entertainment industry — that experience rapid growth in popularity.

PR 8

PR CIO Reference How To 8

Harvard Business Review

MAY 8, 2015

Twitter trolls had piled on, mocking SimplePay for taking nearly two days to recover from a simple hack, but Jake’s CIO, Jesse Gladstone, insisted that his team needed that much time to fully patch the vulnerability and close any access the hackers had. The idea of asking his CIO to leave under these circumstances was untenable.

Case Study 8

Case Study Crisis IPO CIO 8

Harvard Business Review

NOVEMBER 23, 2010

Have you ever met a sales executive or a CIO who said: "Sales is too important to be left to Sales" or "IT is too important to be left to IT"? Have you ever met a sales executive or a CIO who said: "Sales is too important to be left to Sales" or "IT is too important to be left to IT"? Im sick about it. I doubt it. Im sick about it.

CIO 15

CIO Guidelines Telecommunications Emotional Intelligence 15

Harvard Business Review

MAY 8, 2018

What you didn’t know is that during the 2016 season, the NFL made major league-wide improvements to its radio frequency technology, both to prevent interference from media using the same frequency and to prevent tampering. This was a development led by John Cave, VP of football technology at the National Football League.

CIO 8

CIO Analysis Technology System 8

Harvard Business Review

JANUARY 23, 2013

There's not a brand manager, health care administrator, CMO or CIO who wouldn't benefit big-time from benchmarking their own operations to this campaign's. The campaign developed impressive tools to better optimize the efficiencies and effectiveness of both their digital and traditional media buys. It was that good.

Marketing 8

Marketing Chief Technology Officer Case Study Critical Success Factor 8

Harvard Business Review

SEPTEMBER 15, 2011

So she asked her CIO if he could test that software out. The CIO said that he could, but that he'd want sign-off from the corporate counsel first. They asked their CIO to set up a "key word/key phrase" filter to identify and track the language they didn't like. The CIO acquiesced. And legal said, "absolutely not.".

CIO 11

CIO Compliance Ethics Policies 11

Harvard Business Review

APRIL 18, 2013

It means building a profile of each customer, based on transaction and social media data (e.g., In turn, customers know far more about the companies they buy from through social media — their family, friends and work colleagues talk about companies and their products every day, often not in flattering ways.

Customer Intimacy 8

Customer Intimacy Supply Chain Market Segmentation Human Resources 8