Training Still Matters
Joseph Lalonde
MARCH 15, 2017
First, let me say that we’ve got a long way to go – Execution is one of three strategic priorities in our 2020 Plan for Operations. As Jim Collins would say, we’ve been “pushing on the flywheel for over 40 years.”. For us, virtually everything rises and falls on the point leader in each restaurant – we call them the Operator.
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