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Help Employees Create Knowledge — Not Just Share It

Harvard Business Review

In the process, they develop new knowledge about what works and what doesn’t work in specific situations. We believe the old, “scalable efficiency” approach to knowledge needs to be replaced with a new, more nimble kind of “scalable learning.” Individuals versus workgroups and networks.

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How to Successfully Work Across Countries, Languages, and Cultures

Harvard Business Review

Positive indifference is the ability to overlook many cultural differences as being not especially important or worthy of attention, while remaining optimistic about the process of engaging the culture seen as foreign. In his mind, both cleaning rituals demonstrated commitment and responsibility to a particular place.

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How to Bring in a New CEO for Your Startup

Harvard Business Review

Most startup founders are deeply committed to the companies they have launched and heavily invested in the dream of leading the company to long-term business success. In the process of shaping the management team and company, a common challenge is that one or more of the company’s top-notch personalities are impeding growth.

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Your Whole Company Needs to Be Distinctive, Not Just Your Product

Harvard Business Review

Back in the 1980s, a company could set itself apart through scale, being the largest company in a category provided leverage over costs, back office processes, distribution, and marketing effectiveness. This is a change from the differentiation strategies of the past. Our recommendations include: Be skeptical of benchmarking.

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How Fear Helps (and Hurts) Entrepreneurs

Harvard Business Review

Another outcome we heard: a tendency to escalate commitment to specific goals at the expense of other activities, and sometimes in the face of evidence that a particular path was doomed. (Ironically, selecting impossible goals allows us to more easily rationalize our failure to achieve them.)

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With New York Schools Appointment, Bloomberg Did it His Way

Harvard Business Review

The other challenge is the amount of tacit knowledge involved in improving the performance of large systems — insight and understanding not easily captured or conveyed by numbers, formulas, or recipes. By definition, tacit knowledge comes with time — so outsiders must approach organizations with humility.