Harvard Business Review

MAY 31, 2017

Could Liberate 50% of Managers' Time. See More Videos > See More Videos > Machine learning is enabling companies to expand their top-line growth and optimize processes while improving employee engagement and increasing customer satisfaction. Improving customer loyalty and retention. Automating finance.

Process 10

Process Company Supply Chain Software 10

Harvard Business Review

OCTOBER 27, 2014

This “customer experience” movement, if we can call it that, reminds me of the period a couple of decades ago when manufacturers (and others) discovered quality. Total Quality Management ? Company after company learned to use new metrics and to address the root causes of problems. Customers Decision making Finance'

Short-term 9

Short-term Finance Customer Loyalty Metrics 9

Strategy Driven

DECEMBER 2, 2019

In the business world, focusing strictly on a digital experience will eliminate customer loyalty and emotional connection to a brand. While there’s no denying that technology has amazing advantages to make it easier for the customer in most cases. Use these strategies to make your company customer-centric: 1.

Company 71

Company P&L Bottom-up Advertising 71

Harvard Business Review

FEBRUARY 15, 2012

Given the unrelenting pace of change surrounding organizations in virtually every industry, companies are looking for executives who know how to innovate and introduce change, not simply caretakers who can manage the status quo. Senior management doesn't really encourage innovation, you'll hear. They won't let me take risks."

Innovation 15

Innovation Merchandising How To Proposal 15

Harvard Business Review

OCTOBER 24, 2016

In September 2016 we undertook a survey of nearly 300 endowment and foundation managers. Likewise, in a more focused study of eight large public pension funds, we found that none are using startup companies as a main source for innovation. But right now that’s not happening. How is this state of affairs possible?

Operations 8

Operations Intangible Assets Venture Capitalist Hedge 8

Harvard Business Review

MAY 29, 2012

telling a manager to maximize current profits, market share, future growth profits, and anything else one pleases will leave that manager with no way to make a reasoned decision. In effect it leaves the manager with no objective.". It is logically impossible to maximize in more than one dimension at the same time.

Short-term 14

Short-term Long-term Objective Customer Loyalty 14

Harvard Business Review

FEBRUARY 23, 2018

Do you believe that sustainability is important for your company, but that it’s “someone else’s problem?” Unsurprisingly, carbon emissions by the world’s largest companies are increasing and only one third of the 600 largest companies in the U.S. TOSHINORI TARUI/Getty Images.

Incubator 9

Incubator How To Real Estate Business Model 9

Strategy Driven

JULY 27, 2020

Young companies should have only one thing on their mind: growth. Growth is almost always achieved by getting new customers, and new customers are almost always achieved by reasonable, effective marketing. When looking for funding at any stage, a strong customer base will make the whole process infinitely easier.

Marketing Strategy 82

Marketing Strategy Marketing PR Stage-Gate 82

Harvard Business Review

SEPTEMBER 22, 2011

More and more companies are tying incentive pay to customer metrics. TIAA-CREF, the big financial services company, includes customer loyalty score improvement in senior executive compensation. In most larger companies, you'll need to generate roughly 200+ responses per operating unit per period.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

SEPTEMBER 27, 2016

But what does it mean, in terms of daily tasks, to be the company’s top “executer?” But the best CEOs know that strategy is just theory unless it’s actually translated into frontline routines―unless the rest of the company actually is executing the strategy. It’s written right into your title.

CEO 8

CEO Class Chief Executive Officer Strategy 8

Harvard Business Review

AUGUST 5, 2014

That isn’t easy, but the payoff is worth it: Our most recent research shows that companies with excellent marketing capabilities outperform the market with 2-3X greater revenue growth. Yet, only 30 percent of companies believe they understand their customers’ needs well enough to identify what initiatives will drive growth.

P&L 9

P&L Banking Marketing Call Center 9