HR Digest

JANUARY 19, 2023

Emily Forrester: Workiva’s values-based culture is really what drives our success as an award-winning place to work. When you uphold company values in everything you do – from how you make decisions to how you communicate with employees, you build a lot of trust. So naturally, it’s also one of our core values!

Motivation 59

Motivation Forrester Succession Human Resources 59

Coaching Tip

JANUARY 26, 2013

The company says it does 200 million consumer transactions a day. But despite that reach across civilization and into customer pockets, Mars is among the most secretive, insular, and little understood multinational companies around. It is still 100% family-owned -- now by the three elderly offspring of Forrest Mars Sr.,

Forrester 130

Forrester Brand Cooper Executive Coaching 130

Harvard Business Review

JUNE 27, 2013

"Innovation" has become a buzzword in the customer experience field. In a recent Forrester survey of 100 customer experience professionals, nearly half of respondents said that their executive team''s strategy for customer experience is market differentiation. Sixty-four percent have allocated time to innovation activities.

Innovation 8

Innovation Forrester Business Model Long-term 8

Harvard Business Review

APRIL 18, 2011

The customer's voice has a new champion sitting at the highest levels of power in companies. The role exists in B2B and B2C firms as diverse as Allstate, Dunkin' Brands, USAA, Philips Electronics, FedEx, the Cleveland Clinic, and SAP. Who are these new customer experience executives — and why do companies appoint them?

B2C 14

B2C B2B Forrester Budgeting 14