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Lisa Hershman: An interview by Bob Morris

First Friday Book Synopsis

Lisa Hershman is a seasoned business professional and author, who brings a wealth of real-world experience and an innovative style to her position at Hammer and Company. Prior to joining Hammer and Company, she served as Corporate Senior Vice President of Operational Excellence at Avnet, Inc.,

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Everybody Loves Bob – Faster Cheaper Better: The 9 Levers for Transforming How Work Gets Done

Strategy Driven

Hershman and Dr. Michael Hammer. How to create a cadre of professionals at every level – people who focus not just on limited tasks but the overall outcome and ensure that the company gets and keeps happy customers. There are lots of companies like Bob’s, fragmented and inefficient. Most companies get metrics all wrong.

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Are Your Employees Drivers or Victims of Process Innovations?

Harvard Business Review

To stay competitive, organizations need to continually find opportunities for innovation in key processes such as customer service and product development, and adoption of a new process almost always requires the implementation of new information technology. Hammer's thinking was very powerful, but I'd challenge that last point.

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The Benefits of the Best Equipment In Business

Strategy Driven

However, for some companies, especially smaller businesses still unsure of their [place in the corporate world, it can be difficult to justify spending the money. Often, investing in the best equipment can be the first step towards your company experiencing better luck and improved fortunes. Innovative Appearance.

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The Industrial Revolution That Never Was

Harvard Business Review

He had grown up in northwestern Germany, where his father owned mills that heated small amounts of charcoal and iron together to make steel that could be hammered and sharpened into knife blades. These aristocrats and their friends put up £40,000 to form the American Company. By November 1764, the American Company was making iron.

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Make the Internet of Things More Human-Friendly

Harvard Business Review

trillion market by 2020 — lay in its ability to operate with little or no “human intervention.” And as the Internet of Things (IoT) expands to include people, companies that create value will need to understand user experience, psychological, and even some philosophical concepts much more deeply than they do now.

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An Inside View of How LVMH Makes Luxury More Sustainable

Harvard Business Review

The companies that are most vocal about environmental and social issues tend to be big, mass-market brands — well-known retailers , consumer products giants , and tech firms that are telling a new story to consumers who increasingly care about sustainability. These companies can’t ignore sustainability.