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Creating a Culture of Quality: An Interview with Beth Galetti

HR Digest

As the COVID-19 crisis takes a sharp turn from government to business, the issue of redefining jobs moves up the agenda. In an interview with The HR Digest, Beth Galetti, Senior Vice President Human Resources at Amazon, explains the importance of business resource groups and the vital role it plays to deliver real business results.

Quality 59
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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Gianpiero Petriglieri – Associate Professor of Organisational Behaviour at INSEAD , Director of the Management Acceleration Programme at INSEAD , medical doctor and psychiatrist by training. US News and World Report #1 Best Hospital in the United States – Fortune ‘100 Best Companies to Work For,’ 14 consecutive years.

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The Big Picture of Business – Business Success Checklist

Strategy Driven

When a company is content with being merely mediocre it may survive but it will never do extremely well. The company must have an emphasis on high standards, a desire to create and give value to customers, accountability to the employers and to your customers, and the drive to learn. Company learns how to benefit from changes.

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Cast the Net Wide – Make the Most of Your Promotional Time and.

Women on Business

When all attributes are equal in a competition, the company who gets the contract has a personal connection. Follow some basic ground rules to best focus the time and resources you have: Know what you need. Being sharp means being succinct. As a backlash against increasingly international trends, relationships matter more.

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Maintaining Your Focus on the Front Lines as Your Company Grows

Harvard Business Review

Maintaining an obsession with the front line—where the company meets the customer—is fundamental to achieving sustainable growth. But as companies get bigger, they have a harder and harder time staying close to their customers and maintaining the sharp, ground-level instincts of a younger company.

Company 10
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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

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Your Team Needs an Intervention

Harvard Business Review

Six top executives are midway through a 12-week assignment: Figure out how thousands of employees in their $8 billion company can absorb major changes—three acquisitions, a new global IT system, and a mandate to double revenue in three years—in minimal time. The typical corporate fix for the team dilemma is training.

Team 8