Harvard Business Review

AUGUST 18, 2016

For more than 60 years, investors, analysts, business leaders, and even governments, have classified companies based on industries. There were no tech companies back then, at least not as we currently define them. They have expanded far beyond the “Information Technology” tag attached to them by GICS.

Industry 8

Industry Company Business Model Information Technology 8

Strategy Driven

FEBRUARY 10, 2016

Both industrial, machine-like robots and digital, computerized robots have revolutionized the way companies operate. Gone are the days were BPO meant Business Process Outsourcing, with Robotic Process Automation technology fueling new millennium enterprises, BPO has taken on a new meaning, Business Process Optimization.

Engineering 50

Engineering Process BPM Taylorism 50

Harvard Business Review

JUNE 25, 2013

Early results show that it is working — and that many pre-Web media companies should be concerned. Netflix''s first foray into original programming, the "House of Cards" series, has been a big hit (although the company doesn''t disclose ratings). The company says the series brought in 2 million new U.S.

ROI 8

ROI Company Learning Curve Retail 8

Harvard Business Review

JUNE 29, 2016

In the oil industry, for example, what used to be weeks of inspection work now takes just days, thanks to drone-based thermal imaging and gas “sniffer” technology to inspect oil rigs and pipelines. And one of retail’s largest players, Walmart, is testing how drones could help improve warehouse inventory management.

Competitive Advantage 10

Competitive Advantage Company Outsourcing Analysis 10

Harvard Business Review

DECEMBER 30, 2014

Retail Is More Digital Than Ever, but the Physical Store Is Doing Just Fine. E-commerce Is Not Eating Retail. How Data Visualization Answered One of Retail’s Most Vexing Questions. What Chinese Companies Can Teach Silicon Valley. Leadership & Managing people Information & technology'

Management 11

Management Retail Information Technology Advice 11

Harvard Business Review

OCTOBER 2, 2014

For a retailer, it’s extremely useful to know whether a customer will be back or has abandoned you for good. Sure, human beings, with “their limited computational abilities and their incomplete information,” as the great social scientist Herbert Simon put it , need to rely on the mental shortcuts and rules of thumb known as heuristics.

Simon 10

Simon Retail Uncertainty Apparel 10

Harvard Business Review

NOVEMBER 21, 2016

A five-year-old online clothing retailer, its success in this area reveals how AI and people can work together, with each side focused on its unique strengths. The company offers a subscription clothing and styling service that delivers apparel to its customers’ doors. And it can’t rely solely on machines to do this.

Company 8

Company Fashion Apparel Trends 8

Harvard Business Review

NOVEMBER 18, 2016

Amazon, Facebook, Google, and Apple are accelerating consumer expectations and what’s technologically possible, from same-day delivery to machine-powered image recognition. Responsive retail has peaked, and we’re about to enter the era of predictive commerce. Machine Learning Beyond Forecasting.

Retail 8

Retail Price Technology Brand 8

Harvard Business Review

JULY 6, 2016

In the past decade, consumers have shifted from worrying about sharing personal financial information when shopping on the internet to embracing online retailers’ recommendations for them. That is because the best online retailers offer customers a curated and highly personalized shopping experience. No strategy is static.

Health Care 9

Health Care Engineering Retail Technology 9

Harvard Business Review

JANUARY 31, 2017

Our research shows that digital transformation is paying off for those who embrace it: Digitally transformed organizations (“digital leaders”) performed much better than organizations that lagged behind (“digital laggards”), effectively creating a “digital divide” across companies. for leaders and 3.2%

Company 8

Company Operations Human Capital Business Model 8

Harvard Business Review

OCTOBER 26, 2012

She also uses her smartphone to do a quick price comparison, and scans the QR code to get additional product information. Welcome to problem #1 for retailers: The company knows that a potential customer has interacted with it across a lot of touch points but it has no idea that all these interactions are with Jane.

Retail 11

Retail Loyalty Customer Loyalty ROI 11

Harvard Business Review

OCTOBER 3, 2014

An Accenture survey conducted last year found that only one in five companies said that they were “very satisfied” with the returns they’ve received from analytics to date. The retailer example mentioned above used root cause analysis to answer the question around what factors contributed to an unsuccessful marketing promotion.

Root Cause Analysis 8

Root Cause Analysis Metrics Analysis Information Technology 8

Harvard Business Review

JUNE 26, 2013

Carr predicted that an organization''s ability to compete through investing in information technology was about to change dramatically. The IT boom of the 1980s and early ''90s had brought information technology to the corporate masses, unleashing the first full-scale technology revolution in the enterprise.

Supply Chain 8

Supply Chain Competitive Advantage Information Technology How To 8

LDRLB

MAY 26, 2014

I think our principal observation was that what was happening was that disruptive innovations driven by largely information technology but lots of other technologies on the fringe here that are getting ready to exhibit the same kind of characteristics were entering the market in kind of this better and cheaper way.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

OCTOBER 23, 2014

It’s only recently, though, that advances in information technology have made it possible for predictive tools to access and manipulate big data, and to do so continuously — accelerating the generation of insights, and opening up opportunities to anticipate issues with unprecedented precision. But not for long.

Health Care 8

Health Care Pharmaceuticals Information Technology Supply Chain 8

Harvard Business Review

APRIL 19, 2017

Sure, there are thousands of case studies and small sample studies, but it’s hard to generalize from them, since the companies they focus on are seldom representative of the broader economy. Census to collect data on a large number of companies. To address this lack of data on management, we teamed up with colleagues at the U.S.

Skills 12

Skills Management Succession Bottom-up 12

Harvard Business Review

OCTOBER 6, 2014

The restaurant chain, Olive Garden, uses predictive analytics to guide its food buying and retail staffing plans. And so the power of incumbency, firm competencies, and market share is giving way to the ability to engage across companies and industries, innovate, individualize, and deliver. Is Apple suddenly a healthcare company?

Strategy 11

Strategy Scenario Planning Scientific Management Supply Chain 11

Harvard Business Review

MAY 19, 2016

Nevertheless, few would argue that information technology permanently increased unemployment. While hiring less-skilled workers hurts a firm’s productivity, the data shows that companies still did this in order to take advantage of the fact that hiring these workers is so much cheaper.

Skills 12

Skills Education Policies Learning-by-Doing 12

Harvard Business Review

SEPTEMBER 29, 2014

To avoid getting overwhelmed by all the data and the possible opportunities it could uncover, companies should slow down and just focus on the things that matter — it’s much easier to focus on resolving five issues that could truly make a difference instead of 500 issues that might help the business. Information & technology Leadership'

Banking 8

Banking Hypercompetition Constraint Technology 8

Harvard Business Review

SEPTEMBER 5, 2014

Or, might they see images of Big Brother , and be repelled by a company snooping on the data they generate as they work? But companies are looking beyond cost savings—to driving outcomes. Companies like Google are taking this even further. Duhigg describes his own habit of buying a cookie in the company cafeteria at 3:30 p.m.

Human Resources 11

Human Resources Information Technology Report Human Capital 11

Harvard Business Review

APRIL 18, 2014

CEOs of midsized companies who make big bets can lose the farm. The executives of Fortune 500 companies might be able to lose the same bet with impunity, and the founders of venture capital-funded startups are only renting the farm (with the VC’s money) anyway. The malfunction caused major delays shipping toys to retailers.

CFO 8

CFO Venture Funding IPO Retail 8

Harvard Business Review

DECEMBER 10, 2012

All companies and their salespeople are well versed on the logical arguments for selecting their product. However, the decision to make a major purchase is also influenced by internal politics, how the decision-makers receive information along with individual biases and personal desires. Win-Loss Analysis Studies.

Trends 17

Trends Analysis Politics Technology 17

Harvard Business Review

FEBRUARY 18, 2014

For one thing, thanks to a long history of exclusive municipal franchising regulations that didn’t end until 1992, the two companies don’t overlap in any market—TWC customers will become Comcast customers (and get arguably better technology and service in the process), but no local market will see a decline in the number of competitors.

Technology 8

Technology Content Information Technology Franchising 8

Harvard Business Review

MAY 3, 2013

Big Data is what enables banks to predict credit card fraud by analyzing billions of transactions, marketers to understand customer sentiment by analyzing millions of interactions on social media, and retailers to target promotions and offers by analyzing millions of purchases. Information & technology Marketing Social media'

Power 8

Power Health Care Information Technology Loyalty 8

Harvard Business Review

DECEMBER 21, 2011

My team would have people with deep functional knowledge and skills (strategy, sales, marketing, finance, and information technology) to align surrounding processes. Consider Lowe's , America's second-largest home improvement retailer worldwide, with revenue of $49 billion and more than 1,700 stores. But it's also unusual.

Six Sigma 14

Six Sigma Skills Team Compliance 14

Harvard Business Review

JULY 19, 2017

While the Constellation study is careful to say that companies rise and fall for many reasons, digital disruption is clearly responsible for a large share. Research shows that since 2000, 52 percent of companies in the Fortune 500 have either gone bankrupt, been acquired, or ceased to exist as a result of digital disruption.

Technology 8

Technology Industry GDP Content 8

Harvard Business Review

MARCH 31, 2017

Ash Gupta is President of Global Credit Risk and Information Management at American Express, and Guy Peri is Chief Data Officer and Vice President of Information Technology at P&G. The company also built an expert system that helped advertisers at P&G to use, modify, and reuse the company’s advertising assets.

Supply Chain 8

Supply Chain Technology System Early Adopters 8

Harvard Business Review

NOVEMBER 29, 2013

It boasts 85 companies in the Global Fortune 500 list of the world’s largest corporations. Witness the rapid growth in US productivity levels in the 1990s and 2000s in sectors such as retailing. That growth was driven largely by the increased use of information technology in customer analysis and supply chain optimization.

GDP 13

GDP Supply Chain Globalization Technology 13

Harvard Business Review

JUNE 1, 2016

Ask for help reducing your low-value work from your company’s productivity unit or information technology gurus. Another approach is to ask your clients if you can not do something, just the way retail store clerks now ask people if they really want their receipts. He stopped producing the ones nobody used.

Restructuring 8

Restructuring Seminar Productivity Products 8

Harvard Business Review

OCTOBER 28, 2014

is one of many examples of what some now call internet time or a flat world and believe is somehow specific to 21 st -century information technologies and global markets. As in any arms race, moreover, both sides beef up: there is more information and more ways of analyzing that information. Adaptability is important.

Strategy 8

Strategy Competitive Advantage Marketing Information Technology 8

Harvard Business Review

MARCH 26, 2012

In other words, the advantages of size gave some companies a bit of safe harbor. Where most managers are forced to spend their days figuring out the next best iteration on their products or services, a handful of companies have been able to exploit scale instead of vision in their pursuit of profit. Consider Porter's value chain.

Porter 12

Porter Competitive Advantage Safe Harbor Efficiency 12

Harvard Business Review

JULY 11, 2016

A 2015 Nielsen Global Sustainability Report found that 43% of consumers say that a company’s commitment to social value “very heavily” or “heavily” influenced their purchase decisions. The company was built on the belief that people can trust each other enough to stay in each other’s homes.

Technology 8

Technology Price eBook Globalization 8

Harvard Business Review

MAY 8, 2015

In order to efficiently exchange the information necessary to buy and sell goods, produce things of value, learn, or be entertained, people had to gather in physical places. Thus, you can see our existing infrastructural assets, and the business processes supporting them, as information transfer proxies.

Technology 8

Technology Retail Transportation Construction 8

Harvard Business Review

OCTOBER 16, 2012

Part of his winning formula was in functional centralization, appointing the company's first Chief Marketing Officer — in function if not in name. Making the most of a company's data requires oversight and evangelism at the highest levels of management. Making sure the company is collecting the right data. Gerstner, Jr.

Venture Funding 15

Venture Funding Price Technology Tactics 15

Harvard Business Review

MARCH 14, 2014

In any case, the inaction allowed what''s described as "absolutely unsophisticated and uninteresting" malicious code to wreak havoc on the company''s reputation and customers'' lives. Crisis management Information & technology Technology' There may have been some skepticism about the system, because it was new to Target.

McGregor 8

McGregor Information Technology Crisis Management COO 8

Harvard Business Review

SEPTEMBER 13, 2016

All companies connected to the internet are vulnerable to cyber attacks. Retail giant Target, for example, estimated its losses from a 2013 data breach at more than $250 million. Executives need to personally know how strong their company’s cyber defenses are, as well as the expected responses for attacks or breaches.

Review 8

Review Training Execution Survey 8

Harvard Business Review

AUGUST 28, 2014

Today, the company does roughly $50 million in total sales, with the home market accounting for over 80% of them. That’s a healthy company. With handmade soap selling for $4-6 a bar, while mass-produced soap retails for about $1, sellers can do fine with small, loyal customer bases.

Disruptive Innovation 8

Disruptive Innovation Supply Chain Technology Parcell 8